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Full-Time: Lockbox Gift Processing Associate

Posted by
KQED
|
San Francisco, CA
New
|
Published 20 days ago

The Lockbox Gift Processing Associate, provides gift processing support for Membership operations and may also support new fundraising initiatives as required. This position reports to the Senior Manager, Member Services. The successful candidate will be required to join NABET Local 51.

One of our core values at KQED is that we are better together, and that we commit to learning, growth, and holding ourselves accountable. We value the contributions of marginalized people in society — including Black, Indigenous, and all people of color, people with disabilities, and LGBTQIA+ people — and we believe that these communities must be centered in the work we do, and we strongly encourage members of these communities to apply.

 

Essential Functions:

  • Assists with reviews of current practices to make recommendations for process improvement.
  • Reports any processing irregularities to vendor and escalates any irreconcilable issues to manager.
  • Specializes in contribution methods other than cash/check including but not limited to gifts by stock, donor advised funds, trusts and individual retirement accounts.
  • Processes electronic deposits as needed.
  • Ensures that gifts received from donors > $1500 are processed daily and notify Development for acknowledgment purposes in a timely manner.
  • Reports count of items and total dollars from the daily transmission of lockbox files to manager.
  • Responsible for reviewing feedback and either responding in a timely manner or forwarding to appropriate department for response.
  • Provides additional services to the operations department as required.
  • Responsible for dedicated customer service shift addressing inbound inquiries culminating in an outbound response by phone and/or email as well as other critical work assigned by operations supervisor.

 

Knowledge/Experience Required:

  • Experience with payment processing and a desire to implement positive change driving positive customer experience outcomes.
  • An openness to and excitement for learning new processes, programs, and skills as needed in order to deliver the highest possible quality of customer service and increase efficiency.
  • Excellent oral and written communication skills.
  • Ability to manage difficult situations with tact, diplomacy and excellent customer service.
  • Proven track record in working with others to problem-solve and create effective solutions.
  • The ability to multi-task, collaborate, and prioritize work in a fast-paced environment.
  • Ability to interact effectively with external vendors as well as staff within the Membership Department and in other departments throughout the organization.
  • Experience with the Microsoft Office Suite including Outlook, Excel and Word (experience with mail merges a plus).
  • Experience with Revolution OnLine a plus.

 

Let us tell you more about our benefits:

Whether you’re single, married, have children, are in a domestic partnership or anything in between, we have you covered. Employees at KQED enjoy a family-friendly workplace offering paid time off, paid holidays, paid parental leave, family medical leave benefits, comprehensive health/vision/dental and commuter benefits as well as a 403(b) plan. KQED encourages diversity, openness and offers training to support personal and professional development. In addition, we are proud to offer Employee Resource Groups, wellness programs as well as free KQED membership.

The mission that drives us:

KQED is for everyone who wants to be more.    

Our television, radio, digital media, and educational services change lives for the better and help individuals and communities achieve their full potential.

KQED serves the people of Northern California with a community-supported alternative to commercial media.    

We provide people with the knowledge they need to make informed decisions; convene community dialogue; bring the arts to everyone and engage audiences to share their stories. We help students and teachers thrive in 21st-century classrooms, and take people of all ages on journeys of exploration- exposing them to new people, places and ideas.

We celebrate diversity, embrace innovation, value lifelong learning and partner with those who share our passion for public services.

The Lockbox Gift Processing Associate, provides gift processing support for Membership operations and may also support new fundraising initiatives as required. This position reports to the Senior Manager, Member Services. The…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    August 2, 2021

Location

Temporarily Remote
Work must be performed in or near San Francisco, CA
Associated Location
San Francisco, CA, USA

How to Apply

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