Communities of HEALing Program Manager

Job Type

Full Time




Minimum: $50,000
Maximum: $60,000
Details: DOE




New York
New York
United States


The Program Manager will be responsible for overseeing and strengthening operations of Project HEAL’s Communities of HEALing Program.  They will ensure excellent program delivery, development of new stakeholders and team members, and quality control and evaluation. The Program Manager supervises a robust volunteer network, and consults on expansion plans to new markets. The Program Manager will be a key representative of Project HEAL in the community. Key responsibilities will include:

Volunteer Recruitment:

  • Create and implement a recruitment plan for volunteer Mentors and Group Facilitators
  • Work with Marketing and Communications staff and volunteers to develop visual and written content for email and social media
  • Work with Chief Programs Officer to conduct outreach to potential referrers
  • Review applications, conduct interviews, and evaluate volunteer candidates


  • Facilitate in-person and online trainings for COH volunteers
  • Review assignments and provide feedback
  • Conduct assessment of trainees
  • Solicit feedback from training participants and revise training

Volunteer Supervision:

  • Plan and deliver regular supervision calls for volunteer cohorts
  • Conduct in-person site visits and provide feedback to group facilitators
  • Support local volunteers in their recruitment and operations responsibilities


  • Manage volunteer schedule and monitor attendance for all required program components
  • Identify and secure space for group meetings and trainings
  • Track group attendance and attendee paperwork
  • Work with research partnerships to ensure effective administration of study design
  • Work with key staff to develop objective performance measurements across all sites, to ensure consistent, high-quality evaluation and goal setting for all future employees and volunteers
  • Work closely with Project HEAL’s Executive Staff to create and implement annual goals and provide updates on progress

Key Qualifications:

As a prerequisite, the successful candidate must believe in the core values of Project HEAL and be driven by the mission.  

While there are no minimum educational requirements for this position, the successful candidate will demonstrate a track record of success in training and facilitation, and managing volunteers and diverse stakeholders.

We’re also looking for someone who can:

  • Think strategically, remain calm in a rapidly changing environment, anticipate future consequences and trends, and incorporate them into the program plan
  • Manage and lead people, with capacity to enforce accountability and empower their team
  • Act, react, and make decisions as necessary, even if limited information is available
  • Mobilize keen analytic, organization and problem solving skills, which support and enable sound decision making


Health Care

Level of Language Proficiency


Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

To apply, please email a resume and cover letter to: with subject line "Communities of HEALing program manager