USO of Illinois Programs Manager

Job Type

Full Time



Start Date


Application Deadline



United States


Description/Job Summary:

The Programs Manager will assist and report to the Program Director in the design and delivery of high quality, self-sustaining and cost-efficient programs, events and activities that provide engaging and memorable experiences for military service members and their families.


Program Management: Manages and implements USO Military Family and Community Connection Programs as led by the Program Director and assists Center Directors with Center-Based programs; manages/coordinates all necessary functions, materials and assets required to ensure that USO Programs are conducted efficiently and effectively, and in furtherance of the strategic vision and plan. Special emphasis and duties include maintaining productive and professional relationships with USO partners and donors that support core and military community-focused programs; the collection and recording of programs related data for reporting and assessment purposes; and assisting the Program Director to deliver current and new programs that are aligned to current and emerging military community needs, to include assisting the Transition Program Manager to successfully implement the USO Pathfinder Program in Illinois.

Development: Assist the Program Director and Vice President of Development to identify and nurture new streams of financial and other in-kind resources, to further diversify and extend USO of Illinois community-based program offerings to the military throughout Illinois.

Staff/Volunteer Coordination: Working with the Program Director, supervise/support the duties of the part-time Programs Assistant and management of USO Tickets for Troops; in coordination with the Director of Center Operations and Volunteer Services, effectively execute USO program volunteers management and schedule/supervise USO programs volunteers to ensure the most effective use of volunteer resources for operational support.

Military/Community Outreach: Under the direction of the Program Director, represent the USO of Illinois at community and command events to help broaden public outreach and support to the military community. Build and maintain supportive relationships with all branches and components of the state military community. Provide operational and managerial support for military social and/or operational gatherings within the USO of Illinois’ core focus, to include: Unit Family Days and Holiday events; Deployment/Redeployment ceremonies; Yellow Ribbon activities; etc.

● Perform other duties as they may be assigned.

Required Qualifications:

● Bachelor’s Degree or 2-3 years related experience managing events or programs for medium to large audiences.

● Must be a strong advocate of the USO’s mission of supporting active, guard and reserve military personnel and their families.

● Military community support experience and/or military service, and demonstrated understanding of their special lifestyle and needs is a plus.

● Strong interpersonal and customer service skills with the ability to maintain mutually productive relationships with professional sports, corporate, civic, governmental and non-profit partners and agencies.

● Previous experience in non-profit sector, to include volunteer management experience, a plus.

● Project management and special event experience preferred.

● Strong written and verbal communication skills with proficiency in Microsoft Office Suite, email marketing platforms and social media.

● Working knowledge and experience supporting organizational accounting and budgeting functions.

● Must be an energetic self-starter with the ability to multi-task and manage time within established priorities.

● Must be available to work occasional weekends, evenings and holidays.

● Frequent travel in support of programs is required, with mileage reimbursement. Must maintain a valid Illinois Driver’s License at all times.

● Must have the ability to lift a maximum of 50 pounds.

Competencies – the measurable characteristics of a person that are related to success at work.

●  Integrity & Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent himself/herself for personal gain.

●  Peer Relationships: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.

●  Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. 

●  Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

● Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Internal Contacts:

•            Program Director

•            President & CEO

•            Director of Center Operations and Volunteer Services

•            Vice President of Development

•            Director of Development

•            USO Transition Program Manager

•            Development Manager

•            Director, Special Events & Projects

•            Marketing & Communications Manager

•            Office Manager

•            Center Directors

•            Center Staff

•            Volunteers

•            Board of Directors

External Contacts:

•            Armed Forces Community

•            Mass Media

•            Armed Forces Public Relations Community

•            Professional Sports, Cultural and Civic organizations and companies

•            Community and Civic leaders

•            Collaborative/Partner organizations

•            Vendors

•            Donors

Professional Level


Minimum Education Required

4-year degree

How To Apply

Interested applicants may forward resume and cover letter (please describe why you are interested in working with the USO of Illinois) to:

Carrie Norwood, Associate Director of Programs, USO of Illinois,