Search

Job

PSH Lead Case Manager

Posted by
Housing Up
|
Washington, DC
New
|
Published 9 days ago

The Permanent Supportive Housing (PSH) Lead Case Manager (LCM) is a member of the PSH leadership team for Housing Up. This position supports the Director of PSH and the Case Manager Supervisor, in problem solving, resource management, and reviewing/auditing case files for continuous quality assurance. The LCM works closely with the Supervisor to provide training and oversight to PSH teams. The LCM promotes a cooperative team environment and fosters a focus on excellence, so that high-quality case management is being provided to program participants. This position also maintains a full caseload of families. This would include developing and implementing client-defined goals; assessing the needs of families and children; and utilizing resources to meet identified needs, so that program participants obtain and maintain permanent housing.

In this role, the LCM is focused on two main objectives – to serve as a team leader and to provide case management to program participants.


Serve as a Team Leader

•    Assist the supervisor with regular review case notes, and other pertinent information for quality assurance.

•    Assist the supervisor with training and on-boarding for new and existing employees, which includes accompanying team members on

 field visits and the proper use of HMIS, HTH and CATCH.

•    Assist monthly pillar and timeliness reporting

•    Assist supervisor during a team member’s vacation

•    Assist with monthly client calls 

•    Complete maintenance reports (DHS)

•    Collaborate with the Case Manager Supervisor and Clinical Manager concerning critical program information, community resources,

 training needs, and other information related to program management.

•    Accompany case managers on home visits to provide additional support

•    In supervisor absence communicate any team/client concerns to the Clinical Manager.

•    Serve as a mentor to fellow staff members, maintain availability for consultation on client cases as needed, and report pertinent

 information to the Case Manager Supervisor.

•    Maintain high standards for personal caseload, which will serve as an example to fellow case managers.

•    Attend Vet Now meetings to gather and share information with the provider community which will serve to enhance Veteran PSH

 services at Housing Up (TCP/HUD contracts)

•    Participate in F-CAHP and CAHP meetings for new client referrals (TCP/HUD contracts))

•    Resource development for single adults, older adults, and Veterans which will be shared with PSH team members to enhance

 services. (TCP/HUD contracts)


Provide Case Management to Program Participants 

•    Provides intensive case management in strong coordination with Core Service Agencies, in alignment with the Housing First, voluntary services model

•    Develops and updates Goal Plans with program participants using a case management approach, assisting them to set and prioritize short and long-range goals

•    Completes monthly home visits to support residents in performing the tasks required to maintain housing stability, including on-time payment of rent and household maintenance

•    Conducts regular assessments with a standardized tool used by Housing Up

•    Works with the resident to resolve issues around lease and/or program rules with the landlord

•    Works collaboratively with the landlord to ensure resident needs are met

•    Provides referrals as needed to Housing Up supportive services and works collaboratively as a team to advance the goals of the resident

•    Maintains effective working relationships with Veterans Affairs and other agencies to which (and from which) participants may be referred, regularly contributing to the resource directory/database 

•    Maintains current records in the Homeless Management Information System (HMIS) database and paper case files, documenting

 interactions with residents in a standardized format used by Housing Up

•    Captures daily and monthly statistics and other required reports as directed 

•    Participates in Housing Up special events, helping to share information about Housing Up and working, as needed, to ensure event

 success

•    Attends staff meetings and other meetings as required by supervisor

•    Other duties as required


EDUCATIONAL REQUIREMENTS

•    Bachelor’s degree in social work or related field 


APPLICABLE EXPERIENCE, KNOWLEDGE, AND SKILLS

•    Two years of experience in the social/human services field is preferred

•    Experience working with veterans, homelessness, mental health, and/or substance abuse that reflects an understanding of the causes

 of homelessness is strongly preferred

•    Working knowledge of the strengths-based, client-centered approach

•    Demonstrated cultural competence

•    Excellent interpersonal and conflict resolution skills

•    Excellent listening and problem-solving

•    Strong oral and written communication skills

•    Knowledge of community resources available to families

•    Strong organizational skills 

•    Ability to be flexible, adapt and adjust to rapid change within a fast paced and growth-oriented environment

•    High confidence level in working independently 

•    Possess and maintain a positive, solution-oriented approach


WORK ENVIRONMENT/PHYSICAL EFFORT


•    Must be willing to travel to different locations throughout Washington DC and perform home visits in any neighborhood

•    Requires ability to sit up to 3-6 hours per day with intermittent occasional walking and standing

•    Housing Up office hours are 9am-5pm, but case managers are expected to adjust their schedules to accommodate client case

 management needs and perform visits on evenings and weekends as needed

•    Must be available to participate in after hours on-call rotation and be on call during inclement weather


OTHER REQUIREMENTS

•    Knowledge of MS Office software (e.g. Word, Excel, PowerPoint)

•    Valid driver’s license and vehicle is required, as well as proof of auto insurance

•    May require some weekend and evening hours

•    Requires comfort level in providing programming in a site-based building where HOUSING UP is the landlord and residents hold

 individual leases


SALARY AND BENEFITS

The salary range for this position is $50- $55k 

Housing Up offers a competitive benefits package including health insurance, a retirement plan, paid vacation, sick leave, and commuter benefits.  

The Permanent Supportive Housing (PSH) Lead Case Manager (LCM) is a member of the PSH leadership team for Housing Up. This position supports the Director of PSH and the Case Manager Supervisor, in problem solving, resource management, and…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    November 12, 2021
  • Application Deadline
    November 11, 2021
  • Education
    4-Year Degree Required

Location

On-site
1322 Main Dr NW, Washington, DC 20307, USA

How to Apply

Join Idealist

Sign up today to save your favorite jobs and get email alerts when new ones are posted.