The Director of Permanent Housing Programs will oversee all day-to-day operations of Covenant House New York's permanent housing programs that are funded by the US Department of Housing and Urban Development (HUD). Currently, these programs include: (1) New Covenant, a 27-voucher scattered site permanent supportive housing program and (2) New York City's first-ever Joint Transitional Housing/Rapid Re-Housing ("TH/RRH") program for 60 young adults, which will be launched in the Fall/Winter of 2018. In both programs, young adults live in supported apartments (some alone and some with roommates) in the Bronx and Harlem, and are offered CHNY's holistic services including case management, mental and physical health services, employment and education programming, legal services and housing subsidies, to assist them in maintaining housing stability and transitioning to independent adulthood. Additionally, in the TH/RRH program, 20 youth live in a congregate transitional housing site that is staffed 24/7. The Director of Permanent Housing Programs is an energetic, creative, and diligent leader that will lead a team that includes a coordinator, case managers and residential advisors, to achieve the goals of these long-term housing programs, and works collaboratively with a cadre of specialty staff including employment/education specialists, youth development staff, housing/landlord engagement specialists, and mental health staff. The Director is expected to work closely with the Child Protection, Program Compliance and Data Systems teams to ensure compliance with regulatory and accreditation requirements, and manage program metrics. These programs will also utilize evidence-based and other proven models; the Director of Permanent Housing Programs will lead their implementation with staff. While New Covenant has existed for several years, the TH/RRH program will launch in the Fall/Winter of 2018 and the Director will assist in its design and initial implementation. The Director will need to be comfortable in a rapidly changing environment where processes and protocols are being developed and refined as the program is operating. Flexibility, a willingness to be available by email or phone in off-hours, and excellent communication and problem-solving abilities are critical to successfully fulfilling the requirements of this position.
Duties and responsibilities
Program Design and Implementation
- In conjunction with CHNY leadership and staff, takes a lead role in the evolution of TH/RRH program design including but not limited to: collaborating with performance measurement and compliance staff to determine programmatic goals and metrics for the program; creating a program manual and policies; determining staffing and shift structures for each site; and creating job postings and descriptions that meet the needs of the sites.
- Evaluates New Covenant's current operations to determine improvements.
- Collaborates with operations and facilities leadership and consultants on the development of new sites including but not limited to physical plant layout, furnishings, and security and building maintenance systems.
- Ensures that all program components meet regulatory and other requirements.
- Ensures implementation and refinement of program and policies as the new sites open and programs launch.
- Develops linkages with community organizations to the program.
Management and Compliance
- Ensures high quality day-to-day operations of CHNY's permanent housing programs.
- Ensures the hiring and training of all staff in the programs.
- Supervises and develops a program team with a strong sense of accountability for achieving positive outcomes and complying with CHNY policies and other entities' regulations and requirements.
- Ensures and/or conducts dry audits of programs and takes a lead role in live audits with funders and other regulatory bodies.
- Oversees staff scheduling for the programs and maintains full program census.
- Oversees and implements evidence-based models and other proven practices, and identifies and meets the training needs of the staff.
- Collaborates with supervisors of specialty staff (mental health, education/employment, housing/landlord engagement, etc.) to ensure appropriate supervision, that the needs of clients are being met, and that clients are maintaining rent payments and housing stability.
- Effectively utilizes data and information systems to evaluate programs and inform decision-making and development of performance strategies.
- Assesses incidents, reviews appropriateness of incident management, and ensures that all protocols are followed.
- Ensures that all child protection policies and processes are followed with complete accuracy and that the culture of the program focuses fully on child protection.
- Ensures that all case files (electronic and paper) are accurate, comprehensive and up to date for all youth.
Leadership and Coaching
- Manages the performance evaluation and professional development of staff.
- Acts as a thought leader and collaborator on training, professional development and internal communication initiatives.
- Serves as a champion of new initiatives and evidence-based models that are implemented within the program sites.
- Embraces a data-driven culture that is outcomes-oriented and creatively responsive to programmatic challenges.
- Continuously encourages and cultivates an inspiring organizational culture through clear and consistent communication, staff recognition and praise, and openness to collaboration.
- Plays a key organizational leadership role to promote a healthy, inclusive and equitable organizational culture that enables exceptional results and a thriving, engaged staff; and engages and advises on key organizational strategic questions.
- Provides information for fundraising proposals and other communication materials to support the program as needed.
- Perform other duties as assigned and/or needed.
- Licensed Clinical Social Worker LCSW in social work is required.
- At least three years of demonstrated excellence in managing staff required.
- Demonstrated ability to create and maintain compliance/safety systems required.
- Excellent written and verbal communication skills with the ability to work independently and produce quality presentations and reports required.
- Proficiency in data analysis and program evaluation skills required.
- Ability to leverage various types of technology and systems to efficiently maximize operations and drive meaningful results required.
- Experience in training and coaching individuals and/or teams, empowering them to elevate their levels of responsibility and performance, required.
- Openness to learning new ideas and constructive feedback required.
- Expert knowledge and experience working directly with at risk young people using positive youth development and trauma-informed care approaches required.
- Strong strategic thinking and analytic skills required.
- Experience with successfully rolling out new programs or initiatives and managing change within a program or organization strongly preferred.
- Knowledge and/or relationships with other nonprofit organizations and HUD strongly preferred.
- Knowledge of and experience with implementing evidence-based models strongly preferred.
- Must have some flexibility in days/hours with the ability to stay late or work on weekends occasionally.
- Dedicated to the mission of Covenant House
COVENANT HOUSE IS AN EQUAL OPPORTUNITY EMPLOYER
Vacation, Holiday, Sick, Medical, Dental, 403B
Minimum Education Required