Community Care Clinical Assistant

Job Type

Full Time



Application Deadline



United States


The California Bridge Program is seeking a Community Care Clinical Assistant to support, engage and educate patients and providers working in the California Bridge model program in hospitals across California.

The California Bridge Program is based at the Public Health Institute (PHI), an independent, nonprofit organization dedicated to promoting health, well-being and quality of life for people throughout California, across the nation and around the world. As one of the largest and most comprehensive public health organizations in the nation, we are at the forefront of research and innovations to improve the efficacy of public health statewide, nationally and internationally. PHI was distinguished as one of the top 50 “Best Non-profit Organizations to Work For” by the Non-Profit Times in a national search.

The California Bridge Program’s mission is to increase access to healthcare for people experiencing substance use disorders. The Program is beginning an expansion phase to further the work started by ED-Bridge (Emergency Department Buprenorphine Treatment) and Project SHOUT (Support for Hospital Opioid Use Treatment). The Program is primarily focused on the hospital setting where acute care can be sought out in order to reduce the risk associated with withdrawal and illicit substance use. To learn more about our work visit

Your contributions will include:

  • Supporting the Emergency Department-based teams as well as the clinic-based Medication-Assisted Treatment (MAT) teams.
  • Participating in daily rounds in the Emergency Department and following up with providers to see if there are patients eligible for MAT.
  • Approaching patients - once acutely stabilized - to discuss the program and develop realistic individualized action plans.
  • Conducting intake assessments, and arranging outpatient treatment and consultations in the Emergency Department.
  • Helping to conduct substance abuse needs assessment, including SBIRT model (
  • Obtaining consent for participation and complete MAT intake form
  • Scheduling follow-up appointments for patients and offering them additional resources to help achieve sustained access to care.
  • Contacting patients via telephone, texting, and/or email to encourage and remind them to attend appointments.
  • Assessing and addressing any barriers to attending follow-up appointments including transportation, access to a telephone and shelter needs etc. Engaging social services if necessary.
  • Cultivating relationships with community providers.
  • Assisting in the assessment of readiness using the ‘Stages of Change Model’[1]
  • Assisting in the assessment for co-occurring substance use or psychiatric disorders and/or concurrent medical conditions
  • Assisting in the confirmation and/or assistance to establish insurance status; if uninsured, helps to connect patient with financial counseling service
  • Assisting with navigating barriers to patients obtaining buprenorphine prescription from pharmacy (insurance status, copay expense, cost differences between formulations, etc)
  • Administrative duties include adhering to all of relevant site-specific medical center policies, maintaining caseload expectations, maintaining logs and data, and attending monthly patient navigator coaching calls.
  • Performing other duties as assigned.

Minimum Qualifications:

  • First and foremost, a passion for health equity.
  • Bachelor’s degree in a related field or 4 years of equivalent professional experience.
  • 3 years of professional experience including experience in research.
  • Experience working in a hospital setting is a must!
  • Knowledge and experience working with clients with substance use and/or mental disorders
  • Case management experience is strongly preferred.
  • Proven knowledge of and ability to perform SBIRT model interventions, motivational interviewing, and psychoeducation for patients with substance use disorders.
  • Ability to collaborate effectively with mental health and alcohol/drug and other human service providers.
  • Excellent interpersonal, organizational, and analytical skills.


Important Information

  • This is a full time (40 hours/week) position based in the Oakland, California.
  • PHI offers competitive pay rates.
  • This position is eligible for PHI’s full suite of benefits including but not limited to medical, dental, and vision coverage, health care and dependent care flexible spending accounts, and generous time off.
  • The application deadline is December 5, 2018.

How to Apply:

  • You should apply via this link, and must submit a cover letter and resume as part of your application. Paper or email applications will not be considered.
  • In your cover letter, please describe the extent of your related experience and why you are enthusiastic about this opportunity.

Thank you for your interest in working with us at PHI. Do you have questions about this opportunity? If so, email our recruiting team at We look forward to hearing from you!

The Public Health Institute is proud to be an EEO/AA employer. We recognize the value of having a staff that brings a wide range of perspectives to this work based on language, ethnicity, race, gender, socio-economic background, political beliefs and sexual-orientation. We are committed to maintaining a diverse, multicultural working environment and particularly support applications from individuals with lived experience in the communities we seek to serve.


Professional Level


Minimum Education Required

4-year degree