Impact Manager

Job Type

Full Time




22 North Front Street
United States


The mission of the Impact Manager is to lead and develop a team of idealistic AmeriCorps Members focused on strengthening schools and supporting students through the successful implementation of the Whole School, Whole Child service model. Reporting directly to the Impact Director, the school-based Impact Manager plays a critical role in leading a team of AmeriCorps Members through a 10-month long journey of reflection, learning, and service in schools.

Service Delivery and Impact: Oversee the execution of City Year’s Whole School, Whole Child Tier 1 supports and Tier 2 interventions.

  • Oversee the implementation of whole school and class service; includes instructional support, thematic events, culture and climate
  • Provide structure and common understanding of City Year’s service model for AmeriCorps Members
  • Collect, input, analyze, and use data from teacher and AmeriCorps Member surveys, student, school, and district level data, and classroom observations to continuously improve whole school and class service, AmeriCorps member performance and experience.
  • Lead team in weekly data tracking, analysis, and discussion during planning periods, team meetings, Learning and Development Days, etc.
  • Support site in facilitating Learning and Development training sessions for AmeriCorps members

AmeriCorps Member Program Delivery and Experience: Using a Youth Development framework, guide a team of 8-10 AmeriCorps Members to meet their service performance requirements and leadership development potential.

  • Use performance management tools to set performance expectations, identify strengths and development opportunities, and partner with each AmeriCorps member on a development plan to maximize leadership potential
  • Ensure AmeriCorps members are committed to student success and equipped to meet City Year standards as practitioners in the schools
  • Inspire the team to embrace a culture of power and idealism using City Year leadership tools, team building exercises, rituals, and best practices
  • Model leadership that is inspired by City Year’s culture and values, and create spaces that empower AmeriCorps Members to access the power of our culture and values in a personally meaningful way
  • Support the management of AmeriCorps member human resources to meet graduation and post-graduation expectations
  • Effectively translate information and messages from various stakeholders (the school, City Year, the community, etc.) to AmeriCorps members

Service Partner Management: Build and cultivate relationships with key stakeholders to enhance service performance

  • Build a strong partnership with school officials including principals and other key decision makers by demonstrating an understanding of the school’s priorities and working collaboratively to craft and implement solutions that leverage AmeriCorps member talent and align with City Year’s Impact Goals.
  • Act a key liaison between school leaders and City Year Memphis
  • Use student data strategically to gain support for initiatives or interventions
  • Coach AmeriCorps Members on developing productive partnerships with teachers and other student support staff
  • Access and leverage community resources in support of the program
  • Help cultivate local school district and strategic community relationships to enhance service performance


  • Bachelor’s degree or adequate years of relevant experience
  • Experience coaching young people and working with diverse populations
  • Background in education or experience working in a school setting preferred
  • City Year/AmeriCorps experience is a plus
  • Sense of humor
  • Experience working in teams or leading teams to achieve common goals
  • Experience building successful partnerships to achieve mutually beneficial outcomes
  • Experience collecting, analyzing and discussing data is a plus
  • Thrives in diverse, youthful, high energy, and fast-paced environment
  • Self-starter – strong problem solving, time and project management skills; ability to prioritize projects and tasks, assess and deploy resources
  • Passion for working with urban youth and developing young leaders
  • Strengths-based mindset
  • Open to coaching and feedback; flexible, and willing to learn and grow
  • Passion for National Service, Education Reform, and City Year’s Mission
  • Reliable means of transportation required


  • Relationship Development: Demonstrated ability to develop and manage complex relationships with schools and community partners; Proven ability to have tough conversations and to hold staff accountable towards their performance goals; Manage relationships with a diverse group of internal and external stakeholders to help achieve service goals and AmeriCorps member development.
  • Talent Development: Proven success managing diverse teams towards a common goal; History of coaching/leading young people between the ages of 18-25.
  • Executes to Results: Must have a strong record of achieving transformational results with students from low-income communities, at the classroom, school, or network/multiple-school levels; Ability to problem solve, trouble shoot, and show creative problem solving when faced with perceived barriers.
  • Communication: Ability to translate mission and vision from organization level to AmeriCorps members and talk about complex topics and parse them for specific audiences; Able to communicate effectively, efficiently, and with transparency to the right people at the right time to ensure success of our AmeriCorps members in service.

Compensation and Benefits

Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

Qualified applicants should complete the online application and attach a resume and thoughtful cover letter in the "Resume/CV" field on the "My Experience" page in the application. Internal applicants should apply through cyresource.