Vice President, Program Operations

Job Type

Full Time


Minimum: $85,000
Maximum: $88,500




919 18th Street Northwest
Suite 901
District of Columbia
United States



The Vice President, Program Operations provides the oversight and leadership for Junior Achievement of Greater Washington’s core in-classroom and capstone programming throughout the region. This role ensures that the vision and strategies for the core program portfolio are clearly understood by all internal and external stakeholders and, and as a member of the senior management team, is a partner in crafting the organization’s long-term vision.

Junior Achievement of Greater Washington impacts almost 70,000 students annually with programs that are implemented through partnerships with school districts and schools, and facilitated by volunteers recruited through community and corporate partnerships. As such the Vice President of Program Operations leads the effort to expand the implementation of those K-12 programs within both strategically aligned and non-aligned school districts. The position is directly responsible for Junior Achievement of Greater Washington’s yearly student outreach goal, as defined in the annual operational plan.

The Vice President, Program Operations is responsible for delivering a high standard of operational effectiveness and efficiency across the in-classroom and capstone teams. This role leads the effort to work across the organization to identify resources to meet yearly and long-term strategic goals and objectives.

Strategy & Leadership

  • Develop multi-year operational plans identifying strategic priorities, annual goals (students, contact hours, etc.), target markets, budgets, and other resources required for programmatic implementation
  • Cultivate highly productive relationships and partnerships for the benefit of the programs and the organization
  • Lead a department comprised of two functional divisions: in-classroom programs and capstone programs and all sub-responsibilities (school system alignment management, volunteer management, data management, facility operations, etc.)
  • Facilitate interdepartmental teamwork and cross-functional collaboration
  • Promote internal culture in alignment with brand and organizational values, and build strong interdepartmental working relationships.

Program Quality

  • Develop and map an innovative program portfolio that aligns with and supports the strategic priorities of JAGW and meets the needs of school district partners
  • Create and monitor annual plan for K-12 program implementation and establish programmatic benchmarks to track the capstone and in-classroom teams’ progress towards goal across all markets
  • Evaluate and monitor impact of programs according to goals of strategic vision and use data to inform daily practices, business decisions, and implement continual improvements to drive results
  • In specialized circumstances work with the Vice President of Education to assist on curriculum development and R&D

Program Sustainability

  • Ensure consistency of quality and fidelity in all in-classroom and capstone program implementation in accordance with local and JA USA established operational standards
  • Determine annual demand for volunteers across all programmatic initiatives in the Greater Washington region and ensure the effective and efficient allocation of resources to meet demand
  • Oversee the development of annual in-classroom and capstone budgets based on programmatic goals and initiatives 
  • Oversee database administration to ensure accurate measurement and reporting of impact 
  • Hire, develop and manage team in alignment with organizational values and core competencies.

Constituent Experience

  • In conjunction with the Vice President of Education develop strategic partnerships with school districts, and build relationships with educators and administrators at the school level
  • Ensure that all constituents (students, teachers, volunteers, etc.) that participate in JA programs have a “best-in-class” experience and convert them to advocates for the organization
  • Demonstrate a return on investment to partner organizations/investors in collaboration with the Development team


  • Influence Others: Provide sound rationale for recommendations; Generate enthusiasm for ideas by tapping into shared values; Promote own positions and ideas with confidence and enthusiasm even in the face of resistance.
  • Build Relationships: Adjust interpersonal style to a variety of people and situations; Cultivate networks with people across a variety of functions within and outside the organization.
  • Support Business Strategy: Evaluate and pursue initiatives, investments, and opportunities based on their fit with broader organizational goals; Consider industry, market, and other external business factors when making decisions.
  • Drive for Results: Consistently achieve work objectives; Readily put in time and effort required to achieve goals; Work to resolve routine and unexpected problems
  • Demonstrate Adaptability & Resourcefulness: Overcome obstacles and constraints without becoming discouraged; Maintain a positive outlook and sense of humor in difficult situations.
  • Make Sound Decisions: Identify novel solutions to old problems; Come up with new ways of looking at problems, processes, or solutions; Define reasonable alternatives; Focus on important information without getting bogged down in unnecessary detail.


Required: Bachelor’s degree and/or 5+ years in non-profit/education work; ability to balance short-term requirements with long-range business plans; works well in a team environment; strong computer and technical skills, including CRM database knowledge; strong work ethic; ability to build and sustain internal and external relationships, proficiency in customer service; management skills such as problem-solving, decision-making, troubleshooting, and communication skills.

Preferred: Facilitation, coaching and/or training experience; exhibited program and project management skills; experienced with data collecting and analyzing trends to improve performance.

Other: Position located in Washington, DC and requires local travel. Must have reliable personal transportation. Position requires significant computer usage and occasional lifting up to 25 lbs.


Health, Visual, and Dental Insurance; Pension

Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply

To apply for this position, please forward by email your cover letter and resume to No phone calls please.