Member & Office Coordinator


Job Type

Full Time

Salary

Minimum: $27,000.00
Maximum: $29,000.00
Details: Hourly compensation: $13-$14/hour

Published:

04/11/2018

Start Date:

04/30/2018

Application Deadline:

04/18/2018

Address

4720 Walnut Street
Suite 200
Boulder
Colorado
80301
United States

Description

Access Fund is seeking a Member & Office Coordinator with previous administrative experience to provide support for Access Fund members and staff. As the Member & Office Coordinator, you’ll provide excellent customer service to Access Fund members, donors, and partners. You’ll run the day-to-day administrative operations for membership and donor support, manage our online store and fulfillment. You’ll keep a smooth and well-stocked office environment. The ideal candidate is patient and friendly, detail-oriented, has excellent people skills, and enjoys solving problems.


Job Responsibilities:


Member and Donor Services

  • Data entry including offline member/donor gifts into Salesforce database.
  • Verify accuracy and troubleshoot any issues with membership payments.
  • Respond to member and donor inquiries via email and phone.
  • Coordinate monthly membership renewal letters with mailhouse and check proofs for accuracy.
  • Use and develop database CRM (Salesforce) reports to generate member receipts.  Coordinate printing and mailing.
  • Assist with other CRM-related tasks as needed.


Fulfillment Coordination

  • Oversee fulfillment of membership mailings and store purchases.
  • Hire and oversee the work of a seasonal fulfillment coordinator.
  • Reorder supplies needed for shipping.


Merchandise and Online Store Management

  • Keep online store up to date with current product line and inventory.
  • Work with Marketing and Development teams to source, design, and develop new products for the store.
  • Manage sourcing of member t-shirts and re-order as needed throughout year.
  • Track inventory quarterly and re-order items as needed, working with Membership and Development teams to ensure they have adequate product for upcoming fundraising campaigns.



Office and Operations Support

  • Monitor and maintain a fully functional and well-equipped office environment; oversee maintenance and use of office vehicle.
  • Ensure the office is adequately supplied with general supplies and that all office equipment (printer, mail machine, etc) is functional.
  • Pick up mail from PO Box (up to three times weekly) and distribute appropriately.
  • Help onboard new employees with office setup and logistics.
  • Assist with technology needs of office and remote staff.
  • Other duties as assigned.


Qualifications

  • 1+ years of experience in a customer service, hospitality, or help desk capacity.
  • Highly organized, detail-oriented, and self-motivated.
  • Excellent written and verbal communication skills.
  • Exceptional interpersonal and communication skills and a passion for improving the customer experience.
  • Proficiency with Microsoft Office Suite and Google Suite.
  • Experience working in a CRM (Salesforce preferred).
  • Ability to take direction and work independently with minimal supervision.
  • Interest in the mission and work of the Access Fund.


Physical Requirements:

  • Able to move boxes up to 30lbs
  • Willing to move office furniture
  • Able to sit or stand for long periods of time
  • Office is located on the second floor of a building and is accessed by stairs


Benefits

  • Pro-deal participation
  • Full Access Fund benefits, including health insurance, dental, and disability
  • Retirement matching after one year of employment



Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

employment@accessfund.org

http://www.accessfund.org

TO APPLY:  To view the job posting in its entirety, please go to www.accessfund.org/careers. Please send a resume and cover letter with ‘Member & Office Coordinator’ in the subject line to employment@accessfund.org. No phone calls please.


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