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Mortgage Loan Assistant

Posted by
Self-Help
|
Asheville, NC
New
|
Published 10 days ago

Self-Help is seeking a Mortgage Loan Assistant (MLA) to join our team in Asheville, NC. The MLA will provide excellent customer care to mortgage loan applicants and realtors regarding loan application processing. The MLA will also provide high level administrative support to the mortgage loan officer by processing mortgage applications, assisting applicants, working with mortgage closers.

Essential Responsibilities:

  • Track all outstanding items with mortgage application or file and follow up with borrowers to ensure timely receipt of necessary documentation
  • Upload loan files into loan origination system
  • Maintain effective communication with applicants, third parties and internal staff on loan status, follow up and/or documentation requests, loan completion and funding of loans
  • Assist mortgage loan officer and processors with other related or administrative tasks
  • Assist in the facilitation of closing loans with mortgage closers
  • Compile and complete reports as assigned
  • Work with mortgage loan processors on loan applications in accordance with policies and procedures
  • Monitor workflow to assure timely processing of loans
  • Actively cross-sell Credit Union products and services
  • Assist and support management by performing other duties as assigned

Credentials, Experience and Skills:

  • Strong commitment to Self-Help mission – creating economic opportunity for traditionally underserved communities.
  • Preference for working in organizations that place priority on teamwork and collaboration.
  • Sensitivity to issues of low-wealth borrowers and a desire to work in a racially and socially diverse organization (essential Self-help values)
  • Well-organized self-starter with strong communications and computer skills
  • High School Diploma (or equivalent) plus 2 to 3 years combination of experience and education in customer service.
  • Knowledge and understanding of related legal and regulatory standards and required loan documentation.
  • Proficiency with Word, Excel and PowerPoint
  • Bilingual fluency (English/Spanish) in order to serve members.

Desired Qualifications:

  • One to two years’ experience in loan processing or loan operations in a financial intuition, preferably a credit union.
  • Working knowledge of mortgage loans and Federal regulations.
  • Bachelor’s Degree

Physical Requirements:

Frequently requires use of manual dexterity and repetitive motions, primarily with the wrists, hands, and/or fingers. Must be able to occasionally lift and exert force of up to 40 pounds.

Compensation: 

Competitive nonprofit compensation, based on experience, plus a generous benefits package

About Us:

Self-Help is a leading national community development financial institution headquartered in Durham, NC. Since 1980, Self-Help has provided more than $9.3 billion in financing to over 175,700 families, families, individuals and businesses. We help drive economic development and strengthen communities by providing responsible financial services; lending to individuals, small businesses and nonprofits; developing real estate; and promoting fair financial practices across the nation. Through our credit union network, Self-Help serves more than 167,000 people in California, Florida, Illinois, North Carolina, South Carolina, Virginia, and Wisconsin. Learn more at www.self-help.org, www.self-helpfcu.org and www.responsiblelending.org.

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.

Self-Help is seeking a Mortgage Loan Assistant (MLA) to join our team in Asheville, NC. The MLA will provide excellent customer care to mortgage loan applicants and realtors regarding loan application processing. The MLA will also provide…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Education
    High School Diploma Required
  • Professional Level
    Professional

Benefits

Competitive nonprofit compensation, based on experience, plus a generous benefits package

Competitive nonprofit compensation, based on experience, plus a generous benefits package

Location

Temporarily Remote
Work must be performed in or near Asheville, NC
Associated Location
Asheville, NC, USA

How to Apply

Apply through link to be considered for position.

Apply through link to be considered for position.

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