40 Wall Street
Troop 6000 is a Girl Scout troop and program of the Girl Scouts of Greater New York that serves girls and their mothers living in the NYC shelter system. Meetings are held on a weekly basis, inside shelters across the city, and are led by trained troop leaders – women also living in the shelter system, in partnership with community volunteers – women living in the neighboring community.
Research has shown that girls who are Girl Scouts for three years or more develop stronger leadership skills, reach a higher socio-economic status, and are more civically engaged. Thus, our goal is to retain girls for three years or more, even after they leave the shelter system for permanent housing. The Support Specialist will be an essential part of the five-person team working to implement, refine, and grow Troop 6000.
The Support Specialist is responsible for ensuring girls and volunteer troop leaders receive support that encourages them to continue participating in Troop 6000. This person is responsible for the retention of girls and volunteer troop leaders, and pursue this goal by providing excellent customer service, programmatic guidance, emotional support, case management, and crisis intervention services when necessary.
1) Girl Support:
· Perform effective crisis response and management services for girls and their families, and troop leaders who need direction or advice on their interactions with the girls.
· Serve as an advocate for girls living in the NYC shelter system by educating girls and parents about available services and connecting them to mental health services, social service agencies, and community resources.
- Helping to transition girls to local troops once they move out of shelter
- Develop creative and effective solutions to challenging problems and issues facing homeless girls in conjunction with the Troop 6000 team.
2) Troop Leader Support:
· Encourage, coach, train, and continuously mentor volunteers.
- Identify the need for and provide problem solving and conflict resolution in a timely manner. Respond to troop leaders questions professionally and within 24 hours.
· Organize and execute quarterly troop leader check-in meetings and trainings.
3) Program Support:
· Manage relationship/act as coordinating liaison between troop leaders, shelter staff and Girl Scouts of Greater New York Troop 6000 team.
· Work collaboratively with the Troop 6000 Recruiter as part of a cross-functional team providing customer service and support to retain membership.
- Cultivate relationships with appropriate community leaders, organizations, and businesses to support retention efforts.
· Prepare and deliver clear and concise oral and written reports, policies, procedures, and other written materials.
Qualifications: Knowledge, Skills and Abilities
- MSW with a focus on trauma-informed case management.
· Working knowledge of social, economic, and political issues relevant to low income communities, and trends in the field of homelessness, and girls’ and women’s empowerment.
· Knowledge of DHS/DSS, ACS, and DOE policies, protocols and resources a plus.
· Experience with community outreach and advocacy.
- Bilingual in English & Spanish preferred.
- Excellent interpersonal skills; have a strong sensitivity to cultural differences present among staff, girls and volunteers within our organization.
- Prior experience and current interest in organizing and executing group trainings a plus.
- Ability to work flexible hours including some evenings and weekends, and maintain 24/7 accessibility for the purpose of crisis management.
· Proficiency in Microsoft Windows, Word, Excel, and Outlook.
Required education: MSW
· This is a field & office-based position involving time in the community, inclusive of the NYC shelter system.
· Moderate to high stress levels.
· Regular contact with girls, shelter staff, parents, volunteers and community members.
Level of Language Proficiency
- Bilingual in English & Spanish preferred.
Minimum Education Required
How To Apply
Qualified individuals should send resume with cover letter that must include salary requirement to email@example.com. No phone calls please. Girl Scouts of Greater New York offers a competitive compensation package and is committed to staff diversity. We are proud to be an EEO/Affirmative Action employer.