Family Program Coordinator

Job Type

Full Time


Details: Salary to consummate with experience



Start Date:


Application Deadline:



415 Michigan Ave NE
Suite 250
United States


The Family Program Coordinator works with the Director of Programming to support the Scholar families participating in Generation Hope’s Children’s Program and is responsible for case management and program coordination to ensure Generation Hope Scholars are participating in healthy mentoring relationships, are on track to graduation, and are receiving parenting support. The Family Program Coordinator is also responsible for case management for the children (ages 1-3) of the Scholars on his/her caseload, ensuring that the children are receiving appropriate early developmental support, literacy curriculum, and social-emotional support. The Family Program Coordinator is responsible for providing involved support to a caseload of 10-15 Scholar families and planning monthly Parenting Support groups for families in specific geographic cohorts. Providing support for ongoing program activities, conducting research on possible community partners, assisting with program evaluation,  and communicating program progress are all functions of this position.  S/he also represents Generation Hope to nonprofit partners, students, donors and various other constituent groups.  The Family Program Coordinator should have a solid track record in working with youth and children, provide outstanding customer service, be an enthusiastic professional, and be able to build relationships with internal and external customers.


Case management and Program Support

  • Support a caseload of 10-15 Generation Hope Scholar Families, providing case management including, but not limited to:
  • Monthly parenting-focused home visits utilizing provided curriculum
  • Academic planning
  • Assistance with navigating the college system, such as financial aid and transferring to a 4-year school
  • Making referrals for Scholars and assisting them in accessing government and community services
  • Providing emotional support
  • Helping Scholars access needed resources for their children
  • Providing assistance in ensuring that children are receiving high-quality early childhood education
  • Supervise and support the mentoring relationships within caseload, including addressing areas of conflict or challenge among Scholars and their mentors (i.e. Sponsors) in a productive, sensitive way that maintains and improves the Scholar/Sponsor relationship
  • Work directly with Resource Families to advocate for the needs of Scholars and their children and help the Resource Family meet those needs
  • Maintain accurate program records through program database (as well as hard copy) to ensure thorough program evaluation
  • Working with the Director of Programming, select new class of Hope Academy Scholars each year
  • Plan and execute monthly Parenting Support Groups for Scholar families in two geographic cohorts.


  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Other duties as assigned.


  • Bachelor’s degree
  • At least 1 year experience working with youth
  • At least 2 years experience working with young children and/or their parents, preferably in a setting focusing on early literacy
  • Access to a vehicle to get to sites around the D.C. metro area on a regular basis
  • Experience with data entry
  • Personal qualities of honesty, credibility, and dedication to the mission and values of Generation Hope.
  • Ability to make people feel comfortable and create rapport
  • Excellent communication skills, including writing, proof reading skills, and speaking
  • Fantastic customer service ethic and high expectations for quality
  • Motivated and able to work independently as well as with a team. 
  • Willingness to take initiative
  • Record-keeping, organization, and event planning skills
  • Willingness to adjust hours to accommodate the needs and schedules of Scholars and their children
  • Must be available for special events and training, which may occur on evenings and weekends
  • Demonstrated ability to multi-task, manage concurrent processes/projects, and focus on the small but important details in all projects while keeping the bigger picture in mind
  • Excellent office and computer skills. Proficiency in Microsoft Office is required.
  • Able to establish and maintain cooperative professional relationships with colleagues, donors, volunteers and the public
  • Counseling and/or case management experience a plus
  • Experience facilitating or co-leading workshops/trainings a plus


Benefits include paid holidays and vacation time (PTO) health and dental insurance, 403(B) retirement plan with a match and professional development funds to support staff in achieving their goals.

Level of Language Proficiency

Bilingual Spanish/English a plus

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

To apply, please complete the online application. If this link does not work, you can access the application at:

**Please do not call**

Generation Hope is an equal opportunity employer. Generation Hope will not discriminate on any basis prohibited by law, including marital status, personal appearance, sexual orientation, gender identity or expression, family responsibility, matriculation, political affiliation, race, color, religion, sex (including pregnancy, childbirth, related medical conditions, breastfeeding, or reproductive health decisions), age, national origin, genetic information, veteran status, and disability.