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Community Engagement Coordinator

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Published 19 days ago

Title: Community Engagement Coordinator

Reports to: Director of Partnerships and Community Engagement

Status: Full-Time, Non-Exempt

Hours: Monday - Friday with occasional evening & weekend hours

West Side Campaign Against Hunger (WSCAH)—established in 1979 and one of the largest and most successful food pantries in New York City—provides emergency food assistance and supportive services, including access to benefits like Supplemental Nutrition Assistance Program (SNAP), to low-income New York families. West Side Campaign Against Hunger’s mission is to alleviate hunger by ensuring all New Yorkers have access with dignity to a choice of healthy food and supportive services.

WSCAH’s community of customers and organizations has grown significantly, as food insecurity has greatly increased due to the COVID-19 pandemic. Annually, WSCAH works with over 60 community-based organizations and serves over 23,000 unique households across the city. WSCAH’s aim is to engage our growing community of customers and partners on a deeper level to best understand and serve our customer’s needs, advocate for changes to the emergency food system, and provide education and engagement on key resources.

The salary range for the Community Engagement Coordinator position is $40,000-$50,000 based on experience and qualifications. WSCAH provides a competitive employee benefits package, including company-paid medical, dental, and life insurance plans, a 403(b) plan with an employer match of 6% after 1 year of service, 20 vacation days, and an organization-wide closure between Christmas Eve and New Year's Day.

Key areas of responsibility

  • Develop clear and consistent communication channels between WSCAH and our customers
  • Conduct customer satisfaction surveys, interviews and focus groups on a regular basis
  • Engage with the WSCAH community, with an emphasis on customer volunteers, partners, and board members, to ensure the needs of the community are being heard, elevated, and acted upon
  • Build advocacy campaigns based on overall WSCAH advocacy goals and metrics, and engage with our customers and community members to leverage their voice to influence change at the City, State and Federal levels
  • Collaborate with WSCAH Communications team to collect community engagement stories and share social media content such as photos and customer testimonials from customers and partners
  • Regularly attend site visits and meet with community partner organizations to better understand our work together and identify areas for strengthening our partnership
  • Attend outreach events in collaboration with other community organizations to promote WSCAH’s services
  • Host quarterly meetings with the WSCAH community in collaboration with the Social Services team to share resources and new opportunities
  • Support customer service with the rollout of special projects, including WSCAH’s technology project
  • Represent the WSCAH brand in the community through the WSCAH core values of dignity, community, and choice
  • Participate in meetings and events at All WSCAH’s 86th Street location, community partner sites, and community events across the city as needed

Competencies

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

  • Project/Resource Management – Establishes plans and priorities; organizes human, physical and financial resources; delegates tasks and responsibilities appropriately; coordinates and multi-tasks; simplifies and clearly communicates complex information
  • Flexibility and Adaptability – Willing and able to change work tasks when needed; shifts priorities based on work demands. Assesses and balances competing values (i.e. policies and mission needs), and operates effectively in the face of uncertainty and change.
  • Decision Making and Problem Solving – Reaches sound conclusions and recommendations based on the analysis of pertinent/available information. Takes calculated risks in uncertain or ambiguous situations to make sound, innovative decisions and to address problems.
  • Communication – Effectively conveys information both verbally and in writing. Listens effectively. Promotes and models effective teamwork. Works well with people of all levels both within and outside of WSCAH; welcomes differing ideas and points of view and encourages participation at the highest levels.
  • Growth and Development – Demonstrates commitment to the job and organization as well as strong initiative and self-motivation to learn, develop, and succeed. Willingness to adopt a team-based mentality, accept personal responsibility and be held accountable for outcomes.

Qualifications

While the following experience and skills are preferred, applicants are encouraged to apply even if they don’t currently meet all the listed qualifications.

  • 2-year or 4-year degree
  • Highly proficient in conversational and written English and Spanish
  • Great communication skills; ability to motivate people to a goal
  • Strong customer service and conflict avoidance/resolution skills
  • Strong organizational skills
  • Experience with and commitment to working with low-income families and individuals
  • Passionate about creating change with the ability to think creatively to find innovative solutions to maximize organizational impact
  • Demonstrated competency with Microsoft Word, Excel and other relevant software
  • Ability to gain an understanding of nutrition
  • Dedication to a health-driven mission
  • Excellent analytical and problem-solving skills
  • Strong organizational and multitasking skills

Please note: all new hires will be required to show proof of vaccination (two doses for Pfizer or Moderna or one dose of Johnson and Johnson) or undergo weekly COVID-19 testing starting on September 20, 2021, consistent with organization-wide policy. This ensures that WSCAH’s employees and customers are protected against the virus and that the organization can safely operate moving forward.

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

WSCAH is committed to a diverse, equitable and inclusive workplace. WSCAH is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Title: Community Engagement Coordinator

Reports to: Director of Partnerships and Community Engagement

Status: Full-Time, Non-Exempt

Hours: Monday - Friday with occasional evening & weekend hours

West Side Campaign Against Hunger…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    October 29, 2021

Salary

USD 40,000 - USD 50,000

Benefits

Below is a summary of the benefits offered by WSCAH.

·        ADP Total Source Benefits Package 100% covered by employer:

Health Insurance for employee and family through Oxford-Freedom

Vision and Dental coverage

Life Insurance

Family paid leave

Disability and Worker’s Compensation

FSA  -   Health Care Flexible Spending Account

-      Dependent Care

·        Participation in Mutual of America managed pension plan upon completion of a year’s employment. WSCAH matches up to 6%

·        20 paid vacation days, and 12 sick days a year.

Below is a summary of the benefits offered by WSCAH.

·        ADP Total Source Benefits Package 100% covered by employer:

Health Insurance for employee and family through Oxford-Freedom…

Level of Language Proficiency

Highly proficient in conversational and written English and Spanish

Highly proficient in conversational and written English and Spanish

Location

On-site
263 W 86th St, New York, NY 10024, USA

How to Apply

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