Donor Relations Representative- Bilingual (Spanish)

Job Type

Full Time




1140 W. Jackson Blvd.
United States


Communicate with the Agency’s donors, encourage continued support of the Agency’s mission and keep track of the donors and the conversations in the donor database.


  • Make phone calls to donors, including thank you calls, Guardian Angel reminders, and surveys.
  • Make calls to ask for donations to Mercy Home.
  • Build and maintain relationships with donors, through phone calls and online communication.
  • Handle donor questions and requests via phone.
  • Act as a representative of the Home, staying current with agency’s plans, programs and stories.
  • Code donor files appropriately and enter relevant notes.
  • Compose e-mail and online communications to individual supporters.
  • Assess major or planned gift potential of donors and forward relationships as indicated to major/planned giving officers.
  • Handle “live chat” with our web site visitors.
  • Attend regular Donor Relations and intradepartmental staff meetings.
  • Relay any sensitive-calls to supervisor and suggest follow-up plans.


  • Bilingual fluency in reading, writing and speaking both English and Spanish required.
  • High school diploma.
  • Excellent verbal and written communication skills.
  • Experience in a call-center preferred.
  • Ability to be assertive, outgoing, persuasive and innovative.
  • Good judgment with mature decision making ability.
  • Poise in speaking and writing on behalf of Agency President.
  • Maturity, initiative, and flexibility to handle complex situations and sensitivity to handle confidential information with professionalism.
  • Ability to maintain confidentiality.
  • Self-starter in a team atmosphere.
  • Excellent time management and organizational skills.
  • Maturity and sensitivity to cultural and individual differences.
  • Commitment to the mission, values, and goals of the Agency
  • Regular and predictable attendance.
  • Ability to work evenings

Level of Language Proficiency

Spanish- fluent

Professional Level

None specified

Minimum Education Required

High School