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Market Manager, Vendor Outreach & Support Specialist

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Published 25 days ago

NOTE: In this role, you will manage one of NFM’s four seasonal markets and be one of two managers on the vendor support and outreach team. The specialist duties listed will fluctuate seasonally.


ABOUT THE ROLE: Market Managers are the face of the Neighborhood Farmers Markets (NFM). Working with peer Market Managers, Market Staff, vendors, and the NFM Administrative team, managers plan and oversee all market operations. This position is ideally suited for someone who is passionate about farmers markets as inclusive community spaces and is enthusiastic about applying their demonstrated administrative and people skills, commitment to vendor and customer service, and ability to adapt quickly when things do not go as planned.


As a key member of a collaborative and supportive Market Operations team you will: (1) manage one NFM farmers market and Market Staff at that market; (2) work alongside vendors, shoppers, and community partners to build, maintain, and strengthen collaborative relationships; (3) support the ongoing recovery of NFM farms markets and vendors from the COVID-19 pandemic, alongside opportunities for new growth and initiatives; (4) collaborate on projects as needed to support market operations, vendor relationships, and organizational goals; (5) duties specific to the newly created vendor outreach and support team.


MARKET OPERATIONS & MANAGEMENT

Market Preparation Duties:

  • Develop and implement operations plans for each market day with the goal of working several weeks in advance using Farmspread and other management tools.
  • Complete all tasks related to pre-season arrangements, opening day, ongoing market days, and end of season activities (including reporting) for your market.
  • Coordinate with market vendors around scheduling, market-day stall placement, and other market details to support their participation and success in your market and address any issues as they arise. Work with fellow Market Managers for support, problem-solving, and communication at weekly market operations meetings.
  • Review and analyze market statistics and individual vendor sales totals on a regular basis to identify opportunities for increasing market attendance and vendor sales.
  • Coordinate market adjustments to accommodate expanded opportunities for additional vendors, potential COVID-19 related restrictions, and community and other special events.

On-Site Duties:

  • Develop, maintain, and work toward continuously improving a welcoming, inclusive, positive, and safe market atmosphere for vendors, staff, shoppers, and other community members.
  • Supervise and/or implement set-up and teardown of the market site and layout including street closures, no-park permitting, signage, layout chalking, and general safety and cleanliness.
  • Supervise Market Staff by delivering constructive, timely feedback - clearly and consistently enforcing duties and market expectations - and overseeing training as needed.
  • Manage market in accordance with established NFM policies, make adjustments on-site as needed, and bring difficult decisions back to the weekly market operations meeting for collaborative discussion.
  • Supervise food access programs on-site, maintain accurate records, and support the participation of both vendors and shoppers in food access programs.
  • Supervise and implement the processing of vendor payments safely and accurately.
  • Assist with on-site marketing initiatives including sponsorships and seasonal shopper programs.
  • Facilitate the participation of nonprofits, musicians, community partners, and sponsor booths in the market through stall space and other on-site support as necessary.
  • Purchase market equipment and supplies as needed, in line with market budget or with approval from Director of Business Operations if outside of annual budget.

VENDOR, SHOPPER, AND COMMUNITY RELATIONSHIP BUILDING

  • Maintain positive and supportive vendor relations and communications, striving to balance vendor and market needs. Communicate vendor concerns and issues with administration and market management team.
  • Ensure that NFM vendor policies are equitably and fairly implemented. Track vendor infractions, process fees, and maintain boundaries with vendors.
  • Evaluate new vendor inquiries, process vendor applications, recruit new vendors, and recommend a market-specific vendor mix with an eye toward creating a market that is responsive and inclusive of community needs while supporting NFM markets as a whole.
  • Ensure a welcoming, inclusive, and enjoyable market environment for shoppers, including staying knowledgeable about NFM‘s mission, your market community, Washington State agriculture, and the products available at your market each week. 
  • Manage planned market events to increase shopper attendance and build community relationships.
  • Actively represent NFM to community groups, local member/partner organizations, and businesses, and seek out opportunities for collaborative partnerships to expand and enhance the accessibility and inclusivity of your market.

VENDOR OUTREACH AND SUPPORT SPECIALIST DUTIES

  • Working with the Director of Business Operations and Market Managers, support the planning, launch, review, recruitment, and acceptance of vendors during NFM’s annual application process, creating a balanced mix of vendors and products across NFM’s markets.
  • Plan, coordinate, and attend farm and local processor visits to learn more about business operations, support integrity, and strengthen vendor relationships. Delegate visits to staff annually.
  • Conduct local sourcing audits of processors and prepared food vendors to ensure they are meeting NFM’s standards. Connect these vendors with local farmers to source key ingredients as necessary. Support implementation of ongoing vendor and product integrity objectives in the markets.
  • Collaborate to improve existing vendor supports including new vendor orientation, annual vendor meeting, vendor resources, and appreciation in the markets.
  • Support market curation, vendor recruitment goals, and partnerships that broaden inclusion in the markets. Lead efforts that proactively recruit new vendors to fill gaps in the markets.
  • Lead the vendor inquiry process by monitoring and responding to prospective vendors, understanding market recruitment needs, and managing internal communication and systems.

REQUIRED SKILLS AND ATTITUDES:

Commitment to NFM’s mission and values:

  • Passion for farmers markets as vibrant, inclusive community spaces bringing together Washington State farmers and local food producers with Seattle area residents.
  • Commitment to working with farmers market vendors, shoppers, and community members to expand accessibility and inclusivity within local food systems.
  • Commitment to equity and social justice and willingness to learn and engage in dialogue in alignment with NFM’s organizational priorities.

Experience planning and managing events and people:

  • Event management experience including creation, logistics, and on-site management. Good spatial understanding for creating market layouts. Experience can be in a professional or volunteer capacity.
  • Ability to problem solve, resolve conflict, maintain composure, and mediate issues as they arise.
  • Leadership that promotes teamwork, empowerment, growth, and a positive work environment.
  • Knowledge of and/or willingness to learn about Washington State agriculture, farmers markets, local food systems, and Seattle communities.
  • Excellent verbal and written communication and computer proficiency in Outlook, Word & Excel.

Ability to fulfill the specific demands of this role:

  • Ability to work and maintain positive attitude in an outdoor environment in all weather conditions.
  • Ability to work flexible work hours, including weekends, evenings and/or holidays.
  • Ability to count money and do basic math in a busy environment.
  • Physically able to lift 50 pounds safely.
  • Access to reliable vehicle for transporting materials on market day.

ADDITIONAL SKILLS AND EXPEREINCE:

  • Experience working with and/or in close familiarity with neighborhoods and communities across Seattle.
  • Previous farmers market experience.
  • Experience designing, leading, and/or implementing programs, and initiatives related to equity and social justice. 

NOTE: In this role, you will manage one of NFM’s four seasonal markets and be one of two managers on the vendor support and outreach team. The specialist duties listed will fluctuate seasonally.


ABOUT THE ROLE: Market Managers are the face of the…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    January 10, 2022
  • Application Deadline
    November 30, 2021
Salary
USD $55,000 - USD $60,000
/ year
Status: Full-time exempt position, 40 hours per week; Regular Hours: One regular market day on-site and (remote) office hours four days per week. Occasional coverage at other markets is required.

Benefits

Benefits: Employer-covered benefits package including medical, dental, and vision; 3 weeks PTO; and 401(k) match after 1 year.

Benefits: Employer-covered benefits package including medical, dental, and vision; 3 weeks PTO; and 401(k) match after 1 year.

Location

On-site
Seattle, WA, USA

How to Apply

Please submit your resume and a one-page cover letter to hr@seattlefarmersmarkets.org no later than Tuesday, November 30th. Your cover letter should detail your qualifications and interest in the position, highlighting relevant experience in managing events, leading staff, developing relationships, and working in and alongside diverse communities as well as any other skills and experiences that you would bring to this role. 

Please submit your resume and a one-page cover letter to hr@seattlefarmersmarkets.org no later than Tuesday, November 30th. Your cover letter should detail your qualifications…

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