Membership Specialist - Germantown Office

An Excellent Opportunity

We are seeking staff who excel at building lasting relationships in communities with families, parents, volunteers, and community partners to grow the Girl Scout movement through increasing membership. Membership Specialists recruit, engage, and support adults who volunteer with our youth members in their communities.

We are on a mission to build girls of courage, confidence, and character who make the world a better place. The right candidate won’t just be promoting a program. Their work will impact and change future generations! 

What Success in this Role Looks Like

• Using your relationship-building skills to support youth, their parents, other caring adults, and community partner organizations to join, volunteer, promote, and give of their time and resources.
• Finding and nurturing interested parties into adult volunteers and youth members.
• Leveraging membership development techniques to reach volunteer and youth member goals.
• Making frequent, unsolicited contacts, through phone, email, and in-person, as well as follow up with warm leads.
• Maintaining strong relationships with adult volunteers through phone calls, emails, video calls, and in-person meetings, including assisting with conflict resolution as the need arises.
• Recruiting for and working with administrative teams of volunteers to serve Girl Scout families.
• Training and being a cheerleader for volunteers on youth and volunteer recruitment.
• Supporting recruitment efforts through girl program, including day camps and start-up troops.

Skills Needed for Success

• Passionate about the Girl Scout mission and leadership
• Love for relationship-building, customer service, and motivating others to act
• Ability to positively influence others to join and volunteer
• Drive to achieve individual and team goals
• Aptitude to hear the word “no” as an opportunity
• A tenacious and resilient demeanor
• Creativity, flexibility, and problem-solving abilities to work in new and changing environments
• Self-motivated and efficient with strong time-management skills
• Great written and oral communication skills, including public presentations (primarily, in-person; occasionally, virtually)
• Ability to relate well to both adults and children
• Skilled with Microsoft Office, major social media platforms, and various video conferencing software; familiarity with Salesforce, a plus
• Ability to work 1–9 PM weekdays on a regular basis, with occasional 9AM – 5PM schedule during the week and frequent weekend events.
• Have access to automobile for daily travel
• Girl Scout experience, especially as adult volunteer, is very helpful (but not critical)
• Comfortable and able to converse in Spanish would be useful (but not a must)

Some of Our Benefits

• 100% employer-paid HMO for employees (dependent coverage, POS, dental/vision available)
• 3% employer contribution to 403(b), plus additional 2% match
• Hybrid work environment: combining flexibility of telework with in-person human interaction!
• Generous paid leave benefits
• Paid holidays/office closures include: New Year’s Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, day after Thanksgiving, Christmas Day, and December 26-31. The Presidential Inauguration Day is also an observed holiday on January 20th every four years.
• Passionate colleagues who are dedicated to a common mission to make a difference in the lives of girls

About Girl Scouts

Girl Scouts Nation’s Capital believes in the power of every G.I.R.L. (Go-getter, Innovator, Risk-taker, Leader)™ to change the world. We offer every girl the opportunity to discover who she is, what she can do, and connect her with a powerful community of girls and mentors to make it happen. With unique programs designed by girls, for girls, Girl Scouts explore, learn, succeed and take action to make a difference in their community. The Girl Scout program focusses on four pillars: STEM, Outdoors, Entrepreneurial Skills and Lifeskills.

With support from dedicated adult volunteers, parents and staff, we deliver the best Girl Scout experience to 78,683 members: 51,659 girls and 27,024 adults in the Greater Washington Region.