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Information Technology Director

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Published 13 days ago

About IHI

The Institute for Healthcare Improvement (IHI) is an independent not-for-profit organization based in Boston, Massachusetts, USA. For 30 years, IHI has used improvement science to advance and sustain better outcomes in health and health systems across the world. IHI brings awareness of safety and quality to millions, catalyzes learning and the systematic improvement of care, develops solutions to previously intractable challenges, and mobilizes health systems, communities, regions, and nations to reduce harm and deaths. IHI collaborates with a growing community to spark bold, inventive ways to improve the health of individuals and populations. IHI generates optimism, harvests fresh ideas, and supports anyone, anywhere who wants to profoundly change health and health care for the better. Learn more at ihi.org.


Position Summary:

The Information Technology (IT) Director position reports to the VP of IT and is responsible for the leadership of IT environment and overall integrity of IHI's infrastructure and ongoing operation. The overall leadership include managing the relationship with Managed Service Provider, driving the infrastructure strategy (closely linked to IHI's overall IT strategy), and managing the seamless integration of IT services into the larger IHI environment. The technical work will include oversight of physical and virtual networks, servers, laptops, workstation, printers, A/V equipment, tickets and other computing equipment including managing the managed services resources and partner relationship.


Position Responsibilities:

  • Leadership:
  • Align IT end user services strategy and infrastructure strategy with overall IT goals, as well as IHI organizational goals.
  • Oversee and drive all adoption of end user productivity tools, infrastructure and networking projects, including budget management.
  • Maintain accounts and reconcile monthly numbers to the budget
  • Manage vendor/partner relationships, contracts, and license compliance.
  • Manage, define and update core IT policies and standards
  • Manage IT audit recommendations and follow up
  • Budget management and planning
  • Define and lead improvement efforts for your area.
  • Technical responsibilities:
  • Manage and support IHI computer operations, infrastructure, desktop support, network administration, user services, information security and data center.
  • Participate in the development and implementation of strategies for upgrade, expansion, disaster recovery planning, continuous improvement and preventive maintenance of all IT systems.
  • Responsible for the introduction of new systems and hardware/software rollouts
  • Ensure that company assets are tracked and maintained responsibly
  • Stay abreast of changing technologies and practices and their impact on our business
  • Be on call 24/7/365 to support the business
  • Support disaster recovery plans
  • Manage back-up, archiving and security systems
  • Ensure IHI's Information Systems are in compliance with pertinent regulations
  • Research and recommend new technologies
  • Other duties as assigned

Position Knowledge, Skills and Abilities:

  • Thorough understanding of and previous experience with :
  • Software licensing
  • MS Active Directory
  • VOIP phone systems
  • Mobile platforms and enterprise integration
  • Microsoft Office and Office 365
  • Networking – DNS, Switches, Firewalls and Routers
  • ITIL framework and security best practices
  • Familiarity with:
  • System Center Services
  • Windows Update Server (WUS)
  • SMTP
  • MS SQL Server
  • PCI, FISMA, and WISP compliance and their business impact
  • Business continuity best practices
  • Ability to manage a team of IT professionals and strong contractor/partner management skills
  • Ability to work independently and in a team environment
  • Ability to work with a team approach and in a service-oriented manner
  • Ability to deliver results and present via data/metrics
  • Ability to provide and receive constructive feedbacks and concerns
  • Ability to deliver world-class customer service and a strong desire to help


Position Qualifications:

  • Bachelor's degree in Computer Science, MIS, Engineering or related discipline required; Master's degree preferred
  • At least 7 years of experience working in an IT setting, 2-3 years of management experience required
  • Ability to collaborate with and support broad range of staff
  • Strong organizational skills with ability to prioritize in a dynamic, fast-paced environment
  • Strong interpersonal and customer service skills
  • Strong understanding of Microsoft technologies including Azure hosting and Office 365 suite required
  • Commitment to IHI Values
  • Commitment to equity, anti-racism, and the improvement of societal systems


IHI is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, political beliefs, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation to complete our application, please let us know.  


About IHI

The Institute for Healthcare Improvement (IHI) is an independent not-for-profit organization based in Boston, Massachusetts, USA. For 30 years, IHI has used improvement science to advance and sustain better outcomes in health and…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Application Deadline
    November 8, 2021
  • Education
    4-Year Degree Required
  • Professional Level
    Managerial

Location

On-site
Boston, MA, USA

How to Apply

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.


https://www.applicantpro.com/j/2014731-45079

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.


https://www.applicantpro…

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