Visitor Services Representatives are the frontline staff of the Museum and are responsible for ensuring a positive visitor experience. They perform the following functions:
- Actively greet the public and provide an orientation to the Museum.
- Sell general admission and public program tickets. Process cash/credit card transactions.
- Open, close, and reconcile daily cash drawer. Handle cash and distribute complimentary tickets in accordance with museum policies and procedures.
- Sell and process memberships (new/renewal). Provide general member support.
- Answer phone calls to the Visitor Services desk and act as receptionists for the Museum.
- Answer routine inquiries about the Museum’s exhibitions, amenities, programs, and membership as well as general inquiries about NYC (transit, dining, and destinations).
- Provide support to adult and school groups upon arrival.
- Distribute multilingual audio guides and instruct visitors in their proper usage.
- Explain and enforce visitor policies.
- Restock the Visitor Services desk with exhibition rack cards, program calendars, membership brochures, and related visitor information.
- Provide coverage in the following locations: Concierge desk, Ticket Podium, Audio Desks, and Coat Check.
- Provide customer service and sales support to the Pickman Museum Shop.
- Candidates must possess, or have significant coursework towards, a Bachelors degree as well as customer service experience.
- Excellent customer service, problem-solving, and interpersonal skills.
- Ability to work as part of a team to accomplish varied responsibilities.
- Must be able to work weekdays, Sundays and some evening hours.
- Familiarity with Altru (Blackbaud) or similar ticketing/constituent record management software.
- Fluency in at least one foreign language is ideal.
- Flexible availability and the ability to work at least 24 hours (3 days) per week are strongly preferred.
Reports to: Manager of Visitor Services and Pickman Museum Shop
The Museum of Jewish Heritage is an equal opportunity employer. As a cultural institution that teaches about the dangers of intolerance, the Museum is dedicated to promoting diversity, multiculturalism and inclusion in its hiring practices.