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Visitor Services Representative

Museum of Jewish Heritage - A Living Memorial to the Holocaust


New
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Published 6 days ago

March 21, 2021
March 19, 2021

Visitor Services Representatives are the frontline staff of the Museum and are responsible for ensuring a positive visitor experience. They perform the following functions:

  • Actively greet the public and provide an orientation to the Museum.
  • Sell general admission and public program tickets. Process cash/credit card transactions.
  • Open, close, and reconcile daily cash drawer. Handle cash and distribute complimentary tickets in accordance with museum policies and procedures.
  • Sell and process memberships (new/renewal). Provide general member support.
  • Answer phone calls to the Visitor Services desk and act as receptionists for the Museum.
  • Answer routine inquiries about the Museum’s exhibitions, amenities, programs, and membership as well as general inquiries about NYC (transit, dining, and destinations).
  • Provide support to adult and school groups upon arrival.
  • Distribute multilingual audio guides and instruct visitors in their proper usage.
  • Explain and enforce visitor policies. 
  • Restock the Visitor Services desk with exhibition rack cards, program calendars, membership brochures, and related visitor information.
  • Provide coverage in the following locations: Concierge desk, Ticket Podium, Audio Desks, and Coat Check.
  • Provide customer service and sales support to the Pickman Museum Shop.

Qualifications:

  • Candidates must possess, or have significant coursework towards, a Bachelors degree as well as customer service experience.
  • Excellent customer service, problem-solving, and interpersonal skills.
  • Ability to work as part of a team to accomplish varied responsibilities.
  • Must be able to work weekdays, Sundays and some evening hours.
  • Familiarity with Altru (Blackbaud) or similar ticketing/constituent record management software.
  • Fluency in at least one foreign language is ideal.
  • Flexible availability and the ability to work at least 24 hours (3 days) per week are strongly preferred.

Reports to: Manager of Visitor Services and Pickman Museum Shop

The Museum of Jewish Heritage is an equal opportunity employer. As a cultural institution that teaches about the dangers of intolerance, the Museum is dedicated to promoting diversity, multiculturalism and inclusion in its hiring practices.

Visitor Services Representatives are the frontline staff of the Museum and are responsible for ensuring a positive visitor experience. They perform the following functions:

  • Actively greet the public and provide an orientation to the…

Details at a glance

  • Part Time Schedule
  • High School Diploma Required
  • Entry level

Benefits

  • Paid time off for sick days
  • Pre-tax transit and parking benefits
  • Paid time off for sick days
  • Pre-tax transit and parking benefits

Location

On-site
36 Battery Place, New York, NY 10280

How to Apply

For consideration, qualified candidates should submit their resume and letter of interest including salary requirements.

For consideration, qualified candidates should submit their resume and letter of interest including salary requirements.

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