Services Manager - VA

Posted by
CASA de Maryland Inc.
Woodbridge, VA
Published 3 days ago



CASA’s mission is to create a more just society by building power and improving the quality of life in working class and immigrant communities. Our vision is a future where we stand in our own power, our families live free from discrimination and fear, and our diverse communities thrive as we work with our partners to achieve full human rights for all. CASA has a sister organization, CASA in Action, a separate, but related, nonprofit organization that is exempt from federal income tax under section 501(c)(4) of the Internal Revenue Code.  Although CASA and CASA in Action share a common goal of supporting immigrants and low-income people in Maryland, Pennsylvania, and Virginia, they are separate organizations with their own board of directors.  A set of employees at the two organizations, including the person filling this position, shares their time between the two organizations.   This has no effect on salary or benefits. 


CASA’s Services Department responds to the needs of working class Latinos and other immigrants and their families, utilizing service provision models that promote community asset building and empowerment. This includes community education to prevent problems and build on community interest and assets. It also includes working to impact trends that negatively affect immigrant and low income communities.    Program service areas include community economic development, financial literacy, workforce development, legal services, immigrant integration, and health systems navigation. 


The Virginia Services manager is responsible for management of the daily operation of the Woodbridge, Falls Church Centers, Culmore Field Site ensuring effective service delivery.  This includes oversight of all direct services staff and related AmeriCorps members based out of the Virginia CASA sites and any satellite offices.  It also includes coordination with the Virginia Lead Organizer and Virginia State Director, as well as coordination with other services managers and directors to ensure quality service delivery. The Virginia Services Manager may also serve as a representative of CASA in developing and maintaining external community, partner, and funder relationships and in internal CASA management. 


Specific duties include but not limited to: 

Staff Supervision:

  1. Provide guidance, performance evaluations, and accountability of Services team and Services programs.
  2. Direct supervision & management of the AmeriCorps team (17), Education Coordinator, Field Employment Specialist and AmeriCorps Program Coordinator. 
  3. Ensure that Virginia-based services staff carry out their annual, monthly, and weekly work plans.
  4. Coordinate with services department managers and directors to ensure quality supervision of staff and program activities.

5. Plan, participate, and execute regularly scheduled Virginia team meetings, Manager meetings, and all staff meetings.

6. Hold weekly individual supervision meetings with each staff member and monthly direction meetings with AmeriCorps team.

7. Create program plans for implementation and program operational direction for the Virginia services programs. 

Quality Member Services:

  1. Provide direct management & direct daily supervision to Woodbridge Welcome Center, support remote management of satellite operational offices.
  2. Provide ongoing member services support, including supervision of temporary staff and    volunteers.
  3. Oversee CASA Virginia sites and coordinate all logistics, volunteer recruitment, temporary staff hiring and supervision.
  4. Draft, plan, and implement to collect and analyze member satisfaction surveys and monitor data to ensure quality customer services.
  5. Support staff in responding to complaints, resolving conflicts, and ensuring high quality customer service.
  6. Directly be the avenue to investigate any service complaint and conflict resolution. 

Funding and Administration:

  1. Create annual work plan for Services programs.
  2. Represent CASA in national, state, local and private foundations as the operational and direct manager for programs funded by the grants provided by national, state, local or private foundations.
  3. Ensure the timely completion of reports (i.e. foundation, minutes, quarterly work product reports).
  4. Provide narrative to program grant proposals and attend grant proposal meetings with Development.
  5. Ensure data, where appropriate, is captured in Salesforce database program and the CASA intake digital system. 
  6. Be responsible for CASA’s Site and CASA’s resources.
  7. Provide training to community members and staff where needed, or recruit subject matter expert. 
  8. And other duties assigned by supervisor related to position.    


  1. Represent CASA at community meetings.
  2. Serve as a spokesperson for CASA before the media, social media and strategic organizations, including funders.
  3. Build strategic relationships in broader Virginia Area – local, state, and regional.
  4. Provide leadership in developing and building partnerships with host sites and partner organizations. 
  5. Direct manager in ensuring full participation of Services team in support of organized actions that CASA holds and in ensuring the full participation of the Services team in key electoral dates for CASA in Action.  

Coordination with departments and programs at CASA:

  1. Coordinate overall member experience and customer service for all programs at the Virginia Welcome Centers.
  2. Coordinate with subject matter experts within Services department (managers and directors) to ensure consistent programming and continuous professional development opportunities for Virginia-based services staff.
  3. Coordinate with Director of Virginia and Lead Organizers to facilitate monthly all Virginia center staff meetings to maximize collaboration.
  4. Manage and coordinate CASA’s volunteers in Virginia.
  5. Support the development and expansion of the membership program.  
  6. Collaborate with other CASA Departments and programs to ensure that high quality services are being delivered to ensure that members enjoy an excellent experience with CASA such that they can contribute to building the power of the immigrant community.  In particular, CASA expects services and organizing to be delivered in an integrated way.   


  • Associate’s or Bachelor’s degree or equitable experience
  • Valid Driver’s License and reliable transportation  


  • At least 2 years of experience in direct services
  • At least 2 years of management
  • Bilingual in Spanish and English, demonstrated written and verbal skills
  • Excellent organizational and planning capacities.
  • Demonstrated interest in working with the immigrant community & progressive community.
  • The ideal candidate will be motivated, disciplined, loyal, and comfortable working
  • independently in a small office environment.
  • Must have the ability to exercise good judgment. The position requires excellent writing skills, phone etiquette.
  • Computer literacy (Windows environment) and intermediate Google Sheets/Excel skills. 


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this Job, the employee is regularly required to sit.

The employee is occasionally required to stand or walk..   


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate. 

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.  

OSHA: A Program Assistant is not to handle any human body fluids, biological agents, laboratory chemicals, or be exposed to hazardous materials such as noise, asbestos, or carcinogens.

CASA de Maryland, Inc. and CASA in Action do not discriminate on the basis of race, color, creed, religion, gender identity, sexual orientation, gender identity age, mental or physical disability, ancestry, marital status and national origin.

This job description will be reviewed periodically as duties and responsibilities change with business necessity.  Essential and marginal job functions are subject to modification. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. 

CASA has implemented a mandatory vaccination policy effective June 2, 2021 requiring COVID-19 vaccination(s) for all employees and prospective employees, AmeriCorps members, and paid or non-paid internships. In accordance with CASA's duty to provide and maintain a workplace that is free of known hazards, we are adopting this policy to safeguard the health of our employees, AmeriCorps members and interns, and their families, CASA members and visitors, and the community at large from infectious diseases that may be reduced by vaccinations. In making this decision, the executive leadership team reviewed recommendations from the Centers for Disease Control and Prevention, the Advisory Committee on Immunization Practices, CASA’s Legal Counsel and local health officials.  All prospective employees will be required to provide proof of COVID-19 vaccination or appropriate medical/religious accommodation documentation prior to the first day of employment with CASA. AmeriCorps member candidates will be required to provide proof of   COVID-19 vaccination or appropriate medical/religious accommodation documentation at the time of presenting proof of citizenship and SSN eligibility.



CASA’s mission is to create a more just society by building power and improving the quality of life in working class and immigrant communities. Our vision is a future where we stand in our own power, our…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    August 16, 2021
  • Education
    High School Diploma Required
  • Professional Level

Level of Language Proficiency

French, Spanish, and/or any foreign language would be useful.

French, Spanish, and/or any foreign language would be useful.


1455 Old Bridge Rd, Woodbridge, VA 22192, USA
Suite 203

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