Housing Navigator

Posted by
Nationalities Service Center
Philadelphia, PA
Published 14 days ago

Position Overview

The Housing Navigator will perform outreach and deliver support to individuals within Immigrant and Refugee communities facing homelessness. Navigators will coordination and engage with Immigrant and Refugee community organizations in order to identify community members who may benefit from housing support. In coordination with the Office of Homeless Services, the Housing Navigator will deliver a CEA-BHRS housing assessment and connect clients to available support services. 

Essential Functions

  • Embed into and coordinate with organizations serving immigrants to identify households with whom to complete the CEA-BHRS housing assessments;
  • Respond to requests to conduct assessments from Office of Homeless Services, Department of Behavioral Health and Intellectual disability Services (DBHIDS), street outreach teams, domestic violence organizations, or other designated parties, and create a schedule to complete assessments;
  • Complete CEA-BHRS prevention/diversion and/or housing assessments with immigrant households on the street, in shelters not funded by OHS or DBHIDS, or in locations where immigrant households experiencing homelessness gather (i.e. community centers, engagement centers, etc.);
  • Assist immigrant households with gathering necessary documentation for housing applications, which may include verifications of income, disability, and history of homelessness;
  • Support immigrant households through the housing assessment and match processes by explaining next steps, assisting with scheduling interviews, etc.;
  • Enter demographic and assessment data into HMIS.
  • Participate in required training, including trainings related to HMIS, assessments, trauma-informed care, immigration law and other designated trainings.
  • Engage with other members of the CEA-BHRS system, including OHS, DBHIDS, and external partners, to assist with evaluation, feedback, and follow up requests;
  • Demonstrate a person-centered and culturally responsive approach in working with households by respecting their self-determination and autonomy.
  • Strongly adhere to Trauma Informed Care, Empowerment Approach, and Assertive Engagement principles.

Knowledge, Skills, and Abilities

  • Knowledge of legal and political issues, and community resources and benefits that impact and/or benefit immigrant populations. 
  • Demonstrates ability to manage multiple tasks by carefully setting priorities, meeting deadlines, and scheduling time efficiently. 
  • Strong attention to detail and accuracy with data management. 
  • Strong understanding of computer operations and use a variety of common software programs including Microsoft Office, spreadsheets, and customized databases. 
  • Ability to organize tasks in an efficient manner, follow-up, and follow-through with strong attention to detail in a fast-paced environment. 
  • Demonstrates ability to work with other people through a cooperative effort. 
  • Possesses strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups. 
  • Comfort facilitating educational sessions in a classroom and informal setting.
  • Adheres to all NSC policies and procedures. 

Experience, Education, and Licensure 

Minimum Experience: 2 Years housing support or community organizer

Minimum Education: High School degree or equivalency. 

How to Apply

NSC’s staff is comprised of individuals with diverse professional and lived experiences, fluency in multiple languages, and a deep knowledge of and commitment to the immigrant communities we serve. We value the diversity of our staff and highly encourage immigrants and persons of color to apply. In your cover letter, please address how your unique experiences and background will contribute to the mission of NSC. 

To Apply, please use the following link:

NSC is an equal opportunity employer committed to a policy of non-discrimination in all employment practices and does not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, nor any other basis protected under applicable law.

Position Overview

The Housing Navigator will perform outreach and deliver support to individuals within Immigrant and Refugee communities facing homelessness. Navigators will coordination and engage with Immigrant and Refugee…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Application Deadline
    August 21, 2021
  • Education
    High School Diploma Required


$40,000 - $42,000


Benefits are offered for this position.

Benefits are offered for this position.


1216 Arch Street, Philadelphia, PA 19107, United States
4th Floor

How to Apply…

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