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East Program Manager

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Cocoon House | Monroe, WA
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Cocoon House

Published 16 days ago

$47,500 - $50,000DOE

Program Manager – East Shelter in Monroe

Join our team! You could play an important role at Cocoon House.

We empower young people, families, and communities to break the cycle of homelessness through outreach, housing and prevention. Through our programs, we serve hundreds of youth and their families throughout Snohomish County. To learn more, please visit our website at

We’re looking for an East Program Manager

Job purpose: This position has responsibility for overseeing the East Shelter Program by supervising staff, coordinating entrances and discharges of clients, providing support and structure for clients in care, ensuring appropriate case plans, ensuring proper data collection and maintaining the facility.

Shift: Full-time

Job title: East Program Manager

Salary: $47,500 to $50,000 per year, DOE

Benefits: Eligible for benefits after 60 days

Reports to: Director of Housing

Duties and responsibilities:

  • Supervise Shelter staff. Screen, interview, hire, train and supervise staff. Provide feedback concerning policy, procedures and their areas of responsibility in a constructive fashion. Monitor staff follow-through on tasks, policies and procedures. Provide leadership to staff. Conduct employee performance reviews at least once yearly. Complete necessary employee paperwork.
  • Assure appropriate use of beds. Maintain adequate census. Submit billing. 
  • Oversee initial assessment of all youth and development of individual case plans for each youth; assure access to education. Oversee discharges.
  • Supervise and interact with teens in care. Follow through on our expectations for their behavior. Provide services, make referrals and support them during their stay.
  • Maintain all necessary logs and paperwork regarding client and licensing files. Ensure compliance with all data entry requirements including Agency, HMIS and RHYMIS.
  • Ensure facility is in compliance with licensing and grant standards.
  • Oversee day-to-day operations and shift coverage.
  • Address facility and maintenance needs.
  • Oversee proper collection of data and compliance on contracts; generate reports.
  • Attend community meetings. Be able to represent the agency and program. 
  • Be available to staff for emergency consultation. Assess dangerous or emergency situations. Respond appropriately. 
  • Respond to community calls.
  • Maintain harmonious relations with neighbors.
  • Follow mandated reporter requirements by documenting incidents and calling CPS


  • Bachelor’s Degree preferred plus 2 years’ experience working with adolescents, or 5 years of full-time working with adolescents.
  • Must be able to meet DSHS licensing criteria (background check, 21 or over, Adult CPR, HIV, First Aid, Food Handlers, and TB Test).

·       High level of understanding of racial equity. Commitment to identifying and eliminating institutional racism required.

·       Open commitment to serving, supporting, accepting and collaborating with individuals of all races, ages, genders, backgrounds, political opinions and beliefs, sexual orientations, criminal histories, and religious beliefs.

·       Applicants with a demonstrated history of supporting and advocating for the LGBTQ community, women, and people of color, immigrants or other historically marginalized or persecuted groups are strongly encouraged to apply.

·       Ability to gather pertinent information, appropriately assess situations and access emergency services when needed.

  • Ability to communicate critical information in person, on phone or in writing. Familiarity with area services and accessibility; collaborate with providers.

Working conditions:

This is a 24 hour staffed facility. Some staff may be required to work nights and/or weekends, dependent on program shifts and Agency needs.

Staff may work with challenging clients and must have the ability to de-escalate youth.

Physical requirements:

·       Must have the ability to run up and down indoor and outdoor stairwells in case of youth emergency.

·       Communicate effectively with youth, staff, other programs, vendors and the public, both orally and in writing.

·       Hear voice conversations and alarms.

·       Possess close vision, far vision, side vision, depth perception, visual ability to read a variety of materials.

·       Dexterity of hands and fingers to reach, handle and operate telephone, computer keyboard, record information in appropriate youth files and logs.

Cocoon House will provide reasonable accommodation to qualified persons with disabilities if requested.

Cocoon House is strongly committed to removing barriers and supporting inclusion and diversity in all its forms. We strive to create a safe and open atmosphere for young people, families, staff, board members, community partners and funders. We learn from the diverse individuals we work with and embrace their unique attributes to ensure we fulfill our agency mission and core values.

Cocoon House is an Equal Opportunity Employer. We seek to provide equal opportunity for all persons without regard to race, age, color, religion, gender, gender expression, marital status, sexual orientation, military status, national origin, or any other characteristic protected under the law.

People of color and members of the LGBTQ community are strongly encouraged to apply. We are dedicated to the goal of building a culturally diverse and pluralistic workforce, committed to working in a multicultural environment and we strongly encourage applications from veterans, and marginalized populations; including people of color, women and those in the LGBTQ community. We encourage those with personal experience with homelessness to apply.

How to apply: If you are interested in this position, please email a resume and cover letter, along with your personal email address, to No phone calls accepted. Only those candidates being considered will be contacted.

Please check out all of our employment opportunities at:

Program Manager – East Shelter in Monroe

Join our team! You could play an important role at Cocoon House.

We empower young people, families, and communities to break the cycle of homelessness through outreach, housing and prevention. Through…

Details at a glance

  • On-site Location
  • Full Time Schedule


Eligible after the first 60 days

Eligible after the first 60 days

How to Apply

Please provide a cover letter and resume

Please provide a cover letter and resume


15302 Plainview Place, Monroe, WA 98272

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