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Box Office Manager

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Published 28 days ago

The Shakespeare Theatre Company, located in downtown Washington DC, seeks a Box Office Manager. This position is a key component in the Audience Services department, and supervises all box office operations, including hiring, training, and scheduling of all full- and part-time Box Office Associates, phone and face-to-face customer service to our patrons, and managing the ticketing operations in our software, Tessitura. In addition, the Manager tracks ticket inventory, reviews and submits timesheets for payroll, and reconciles financial information for the Business Department. This position works in conjunction with the Retail and Concessions Manager and the Front of House Manager and, with the Director of Audience Services, ensures the highest quality customer service to our patrons. The box office is often the first point of contact with a patron, and the Box Office Manager must keep that knowledge at the forefront of decisions and actions within the box office. This is a full-time position with excellent benefits and an annual salary of $52,300.


The ideal candidate will have at least three years of box office experience, one year of supervisory experience, excellent computer skills, and superior communication and customer service. Experience in the Tessitura CRM software is required. Must be dependable, punctual, outgoing, and enjoy working with a team. Evenings and weekend work is required, as well as some holidays. Please note that STC has a mandatory vaccination policy, along with other safety requirements due to COVID-19.

The Shakespeare Theatre Company, located in downtown Washington DC, seeks a Box Office Manager. This position is a key component in the Audience Services department, and supervises all box office operations, including hiring, training, and…

Details at a Glance

  • Time Commitment
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    Full Time Schedule
  • Experience Level
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    Mid-level/Managerial
Salary
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See below
$52,300 annual salary

Benefits

Health, dental, and vision coverage; 403(b) retirement plan; FSA; SmartBenefits; vacation, sick and personal leave; and free theatre tickets

Health, dental, and vision coverage; 403(b) retirement plan; FSA; SmartBenefits; vacation, sick and personal leave; and free theatre tickets

Location

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On-site
610 F St NW, Washington, DC 20004, USA

How to Apply

Shakespeare Theatre Company is committed to building an inclusive, equitable, and anti-racist organization that better reflects the community where we reside and work. To learn more about our on-going efforts and to read our Anti-Racist Action Plan, please visit https://www.shakespearetheatre.org/about/equity-diversity-inclusion/. If you are interested in this position, please apply on our website at http://www.shakespearetheatre.org/about/careers-and-casting/jobs/, or you may send a cover letter, resume, and references to employment@shakespearetheatre.org.

Shakespeare Theatre Company is committed to building an inclusive, equitable, and anti-racist organization that better reflects the community where we reside and work. To learn…

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