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Member Relations Speciailist

Posted by
Credit Builders Alliance
|
Washington, DC
New
|
Published 24 days ago

Reports to: Manager, Member Relations

Salary Range: $45,000 - $55,000

Position Summary: The Member Relations Specialist works to support the expansion and retention of CBA membership, by providing members with high quality customer service and technical assistance. The Member Relations Specialist directly assists the Manager of Member Relations with data collection to support special projects and research.

Essential Duties: 

  • Provides administrative and customer service support to CBA members and other key stakeholders. 40%
  • Answers incoming calls and emails from prospective and current members, and other stakeholders. 
  • Performs administrative duties related to member engagement and use of services.
  • Tracks member communications, info requests and annual profile updates. 
  • Provides assistance to the Member Relations Manager in cultivating and sustaining relationships with current and prospective CBA members across the country. 40%
  • Tracks leads for new members and services.
  • Support with recruitment and retention efforts.
  • Provides support and performs outreach activities to deepen engagement across CBA's network of 550+ members. 
  • Assists with delivering CBA orientations and outreach presentations. 15%
  • Support and represent CBA at conferences, networking, and other strategic events.
  • Executes member engagement campaigns and related training/presentations.
  • Other duties as assigned. 5%

Qualifications and Essential Skills


Required

  • 2 years of experience in customer service or related field.
  • Strong customer service, verbal, and written communication skills.
  • High attention to detail and strong ownership of quality work product.
  • Collaborative and team-oriented approach to work.
  • Passion for CBA's mission, with a commitment to racial and economic equity.
  • Flexibility and ability to multitask and respond to rapidly changing demands and priorities, consistent with a small operation.
  • Proficient with Microsoft Office Suite.
  • Comfortable navigating the virtual workplace.
  • Willingness and ability to travel as necessary.

Desirable

  • Experience with CRM database such as Salesforce.
  • Experience in credit-related or financial capability related field.

CBA requires a COVID-19 vaccination for all in-person business. Therefore, all employees are required to present proof of vaccination status upon hire unless they qualify for a medical or religious exemption.

CBA is headquartered in Washington, DC, but has remote staff located across the country including in Portland, OR; Colorado Springs, CO; Chicago, IL; Atlanta and Savannah, GA; Albuquerque, NM and Pittsburgh, PA. Due to the pandemic, all staff are currently working remotely. Due to the pandemic, all staff are currently working remotely. Due to the nature of the work, we particularly welcome applicants from areas where CBA already has staff, however, this position can be done remotely from anywhere in the country. 


Reports to: Manager, Member Relations

Salary Range: $45,000 - $55,000

Position Summary: The Member Relations Specialist works to support the expansion and retention of CBA membership, by providing members with high quality customer service and…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    December 6, 2021
  • Application Deadline
    December 3, 2021
  • Education
    High School Diploma Required
  • Professional Level
    Entry level
Salary
USD $45,000 - USD $55,000
/ year

Benefits

CBA offers competitive health, dental, and vision benefits, short- and long-term disability, a Flexible Spending Account, 403(b) retirement savings-plan with employer match, and generous paid time off and holiday policies.

CBA offers competitive health, dental, and vision benefits, short- and long-term disability, a Flexible Spending Account, 403(b) retirement savings-plan with employer match, and…

Location

Remote
Work may be performed anywhere in United States
Associated Location
1701 K Street NW, Washington, DC 20006, United States
Suite 1000 10th Floor

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