Community Transportation Coordinator

Job Type

Full Time


Details: $19 - $20/hr, Depending On Experience



Start Date:



26420 Northeast Virginia Street
United States


Title: Community Transportation Coordinator

Department: Transportation/Mobility

Work Schedule: Part-Time (20-25 hours), occasional evenings and weekends as needed

Compensation: $19 - $20/hr, Depending On Experience

Location: Duvall, WA (50-60% of time will be spent providing outreach in Duvall. 40-50% of time will be spent at a Hopelink office location in Bellevue and/or Carnation.)

Benefits:  Vacation, Holiday, and Sick Leave (pro-rated for part time), 401k retirement plan, Employee Assistance Program and Employee Discounts. (no medical/dental benefits)

Open: March 2018

Closes: When filled

To see the complete posting and to apply, click here:

Since 1971, Hopelink has served homeless and low-income families, children, seniors and people with disabilities in the north and east King County, WA. With service centers in Redmond, Bellevue, Kirkland, Shoreline and Sno-Valley (Carnation), we are the largest nonprofit organization in the area. Hopelink programs and services focus on five key areas: food, financial assistance, housing & family development, adult education & employment and transportation/mobility. Programs are aimed at helping people achieve stability, and helping them gain the skills and knowledge they need to exit poverty for good.


Hopelink’s Mobility Management team empowers people to change their lives by facilitating access to the community. We do this by (1) supporting the coordination of special needs transportation through cross-sector collaborations to improve transportation services and (2) providing travel education and resources to build awareness of existing transportation options. We work to make it easier for all people to get around King County through innovative, entrepreneurial, collaborative problem solving.

The position provides staff support to Duvall Community Van projects and initiatives on behalf of Hopelink and in contract with King County Metro. The Community Transportation Coordinator is responsible for the coordination of Duvall Community Van activities, including outreach and education, marketing communications, volunteer recruitment and training, and trip scheduling. The Community Transportation Coordinator advocates for those who need transportation, facilitates discussion, teaches, connects, and partners with organizations to champion transportation solutions. The ideal candidate will be resourceful, self motivated, and posses an enterprising spirit and passion for making an impact in the local community. 

Essential Functions:

(Note: Any one position may not include all of the functions nor do the listed functions include all tasks that may be found in positions of this class.)

·       Provides service coordination and first-line customer service support for King County Metro products, the Community Van program, and other Community Connections demonstration projects in the greater Duvall area. The organization will use the existing Community Van brand, service guidelines and framework.

·       In coordination with local partners and King County Metro Rideshare Operations, assists customers with transportation products available in the community, support the promotion and delivery of Community Van by providing recommendations for trip destinations, promote and coordinate trips, advertise and staff Community Van outreach events, be responsible for overseeing vehicle upkeep, assist with fare collection and reporting, and provide reports to assist in determining success of the program.

·       Promotes access to transportation services, including integration and coordination of services in the Duvall Area.

·       Leverages existing channels of communication to promote transportation options, i.e., organizational social media such as Facebook, Twitter, and organizational website(s). Develops distribution lists.

·       Coordinates, implements, and evaluates outreach events to promote the Duvall Community Van, increase ridership opportunities, and recruit volunteers.

·       Distributes transportation materials such as brochures, schedules, and maps. Updates and revises program materials to meet targeted client and partner needs.

·       Oversees Duvall Community Van volunteer drivers, including recruitment, training, retention, and monitoring of volunteer driver procedures. Assists in day to day communication with program volunteers; maintains and communicates current list of volunteer opportunities.

·       Updates program contacts, performs data entry, and creates reports in program databases.

·       Communicates respectfully with people regardless of age, race, gender, religion, color, national origin, marital status, the presence of any physical, sensory, or mental disability, sexual orientation, political ideology, gender identity, military status, genetic information, or any other expression of diversity.

·       Maintains a professional and positive working relationship with clients, vendors, volunteers, donors, and fellow staff and adhere to the Hopelink Standards of Conduct.

·       Regular attendance and punctuality is essential to our business and to this position.

·       Other duties as assigned.

·       Practices and achieves Hopelink’s Core Competencies in order to support Hopelink’s overall strategy, team goals and individual goals. 

·       This position is a Service Critical Employee with specific attendance requirements. More information is available in the Hopelink Adverse Weather Policy. 

Ø Employee must report to work site during their scheduled hours, regardless of weather conditions or other emergencies.

Ø Manage own transportation needs in adverse weather, including possible limitations to public transportation options.

Ø Have a specific plan to address any other possible attendance barriers that arise during adverse weather and other emergencies, such as disrupted utilities or public services, road closures, school closures, etc.

Required Qualifications:

·       Bachelor’s degree or an equivalent combination of education, work experience, and/or military service.

·       Strong leadership skills with a talent for building professional relationships and the ability to work collaboratively on projects.

·       Experience with community outreach and marketing.

·       Skilled in effective action planning and project implementation.

·       Experience recruiting, training, and retaining volunteers.

·       Experience collecting and analyzing data, defining problems, identifying potential solutions, developing implementation strategies, and evaluating outcomes.

·       Proficiency with a personal computer and Microsoft Office software.

·       Must be able to travel via personal vehicle to offsite work locations or meetings within the region on a regular basis.

Preferred Qualifications:

·       Skilled in event coordination and public engagement.

·       Knowledge of passenger transportation services in King County and Puget Sound, including human service transportation.

·       Experience working with diverse communities, preferably low-income, older adults, people with disabilities, immigrants, refugees, and/or veterans.

·       Experience with WordPress, Google Docs, SurveyMonkey, and/or Salesforce a plus.

·       Bilingual candidates are encouraged to apply.

Physical Demands:

The physical demands and work environment described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities who are otherwise qualified to perform the essential functions. 

·       Must be able to lift 30 pounds on an occasional basis.

·       Work involves standing, walking, stooping, talking, reaching, sitting, bending, kneeling, climbing, grasping, hearing, using hands to handle, feel or operate objects, and reaching with hands and arms. 

·       Vision abilities required by this job include close vision and the ability to adjust focus. 

·       The noise level in the work environment is usually moderately quiet in a cubicle work space.

Licenses, Certificates and other requirements:

·       Travel as necessary within or outside of King County via automobile. 50-60% of time spent traveling in Duvall and the greater Snoqualmie Valley.

·       A valid Washington State driver’s license and reliable personal transportation are required (travel expenses are reimbursed).

·       Proof of personal automobile liability insurance.

·       Must pass criminal background check through the Washington State Patrol.

We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.


If you want to join our dynamic team, why not bring your talents and skills to Hopelink? In addition to great staff, we offer a competitive benefit package.

To see all of Hopelink’s open positions, please visit:

Hopelink is an Equal Opportunity Employer committed to workplace diversity.


Vacation, Holiday, and Sick Leave (pro-rated for part time), 401k retirement plan, Employee Assistance Program and Employee Discounts. (no medical/dental benefits)

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply