1822 Young Street
Applications must be submitted to AmeriCorps City Square by August 24th to be considered.
Service Dates: This position is an AmeriCorps quarter time position with a start date of September 4, 2018.
The Client Services Associate will serve as a lead for the front end of our client service process. The associate is responsible for working with the volunteers to ensure that clients have a positive experience while at Crossroads. Duties include the following:
· Assist the Client Services Coordinator and volunteers at the front desk as needed
· Serve as an intake interviewer
· Train and support new volunteers
· Monitor volunteers to ensure fair and research-worthy data is collected
· Assist with inputting daily, weekly, and monthly numbers
· Attend weekly pantry and all staff meetings
Adhere to professional standards, such as reporting for service on-time, staying on task, being friendly and helpful on site and in the community, and maintaining a professional manner and appearance. Members are required to complete and submit a biweekly timesheet to the appropriate onsite supervisor for signature and approval.
Members are required to call in to the appropriate site supervisor and any relevant site staff when absent or late to the program or scheduled service event. Chronic tardiness and absenteeism is grounds for suspension and/or dismissal. Members who miss three consecutive days or more of scheduled service due to illness or other compelling circumstance, such as a family emergency, must provide a doctor's note or other similar documentation explaining the reason for the absences.
Members must have a strong commitment to community service and the ability to communicate effectively with staff, fellow members, community partners and AmeriCorps staff. Members must also exhibit a strong ethic of service (attendance, record-keeping, completing timesheets in a timely fashion, etc.). Members are required to adhere to all codes of conduct and or related policies and procedures of Crossroads, CitySquare and AmeriCorps.
This service opportunity is highly interpersonal and requires that members serve well with others. Members must be able to accommodate changing service conditions and diverse points of view. Members must also be able to meet the physical demands of the position, which includes the ability to lift at least 25 pounds and stand/walk for up to 5 hours. Members must learn to balance both program identity and AmeriCorps identity. Member must wear the AmeriCorps logo during service.
Preferred: Previous employment or volunteer experience in fast-paced and/or customer service-oriented field. English/Spanish bilingual.
Minimum: 18 years or older. High school diploma or GED. Interest in serving vulnerable populations. U.S. Citizen or Permanent Resident. Ability to serve flexible hours as requested - some Saturdays. Access to reliable transportation to and from Crossroads on a daily basis. Must demonstrate commitment to serving clients from diverse backgrounds and vulnerable populations, including individuals experiencing homelessness.
This position has recurring access to vulnerable populations. As such, it requires a three-part National Service Criminal History Check, including a FBI fingerprint background check. Until a member is cleared on all three components, the member is not permitted to have access to vulnerable populations but is confined to training and program development.
CitySquare AmeriCorps Quarter time members serve a minimum of 450 hours over a four-month period, or an average of 32-35 hours per week. In addition, all members are expected to participate in centralized AmeriCorps trainings – including, but not limited to initial pre-service orientation and Life after AmeriCorps training. Members are also required to participate in national service days including MLK Day of Service. A calendar of required trainings and service projects is provided at pre-service orientation.
The start date is September 4, 2018. Members serve during pantry hours, defined as Monday through Thursday from 8:00am – 3:00pm and Friday from 8:00am – 12:00pm. Members will have the opportunity to make up hours as needed on the first and third Saturdays of each month from 8am – 11am. Members are expected to serve through their end date even if the minimum number of hours (450) has been met prior to the end date.
Level of Language Proficiency
Proficient in English, Spanish proficiency preferred.
Minimum Education Required