Bilingual Intake and Outreach Coordinator

Job Type

Full Time


Minimum: $39,000.00
Maximum: $45,000.00



Start Date:


Application Deadline:



75 Raritan Avenue
Suite 200
Highland Park
New Jersey
United States


New Jersey Citizen Action Education Fund, NJCAEF, is a nonprofit 501(c)(3) organization that works to empower low- and moderate-income people through research, education and training on public policy issues important to working families and seniors. NJCAEF is a HUD designated fair housing organization, ensuring compliance of the fair housing act, throughout New Jersey through education and testing investigations.

Position Summary: NJCAEF is hiring a full‐time, bilingual Intake and Outreach Coordinator (IOC) for the fair housing department. Working under the direction of the Director, the Intake and Outreach Coordinator is responsible for intake and case management of fair housing complaint allegations, technical assistance requests, landlord/tenant complaints, and requests for fair housing information or referrals. The IOC is responsible for designing and implementing trainings and outreach through presentations, webinars, publications, online platforms including social media. Trainings are provided to housing consumers, social service agencies, housing providers, local government, and the general public. The IOC is responsible for publicizing NJCAEF’s fair housing program and services throughout the state and representing NJCAEF at meetings and events, including in the role of public speaker. 


Essential Responsibilities:

·      Conduct intake of fair housing complaint allegations, provide counseling and assistance to complainants, refer complaints to the Test Coordinator for investigation, draft reasonable accommodation/modification requests and other correspondence on behalf of complainants

·      Provide technical assistance regarding Fair Housing Act compliance to housing providers, social services agencies, and local government staff

·      Provide information and referrals to callers with landlord/tenant and various other housing issues

·      Develop education campaigns in response to complaints of housing discrimination

·      Assist with document preparation in legal proceedings as assigned by the Director

·      Record and maintain database reporting statistics and case documents of all complaint allegations, technical assistance, landlord/tenant, and information and referral intakes

·      Develop specialized fair housing curricula for a wide range of stakeholders 

·      Schedule and conduct educational training as assigned by the Director

·      With the Director, organize fair housing conferences and events

·      Enhance NJCAEF’s fair housing online presence

·      Conduct outreach at meetings and events; network with housing professionals, social service organizations and government agencies in order to further NJCAEF’s fair housing mission 

·      Record and maintain database-reporting statistics of all education and outreach activities and educational materials distributed

·      Constantly expand knowledge and skills necessary to maintain NJCAEF’s role as the region’s go to fair housing agency 

·      Create and maintain contacts with public service agencies and community groups whose clients or members are most likely to benefit from fair housing services

·      Assist with proposal writing and budget development for outreach and communications programs

·      Assist with other NJCAEF programs and events as assigned

Knowledge and Abilities:

·      Bilingual in English and Spanish

·      Excellent oral and written communication skills, especially public speaking.

·      Ability to be self‐directed, develop and maintain priorities and conduct multiple tasks in a given timeframe.

·      Ability to develop contacts and schedule presentations.

·      Exceptional time management and planning expertise.

·      General computer skills, including familiarity with Microsoft Office (e.g., MS Word, Excel, Outlook), and other word processing and database applications.

·      Ability to become proficient in the areas of fair housing, fair housing legislation and fair housing issues

Required Education and Experience:

·      Bilingual in English and Spanish

·      Bachelor’s degree from an accredited college or university

·      Experience working with low‐ and moderate‐income individuals and communities a plus

·      Outreach staff must have their own car, valid NJ driver’s license, and insurance.

·      Ability to work some night and weekend hours as needed.

Position based in our Highland Park office. 

NJCAEF is an Equal Opportunity Employer – Women and people of color are encouraged to apply!


Competitive salary ranging from $39,000 ‐ $45,000 with comprehensive health care, dental, vacation, and other benefits.  

Level of Language Proficiency

Bilingual in English and Spanish

Professional Level


Minimum Education Required

4-year degree

How To Apply

Email cover letter and resume to:

Amanda Smith, Director of Fair Housing


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