Network Specialist


Job Type

Full Time

Remote

Ok

Published:

05/04/2018

Address

218 West 40th Street
5th floor
New York
New York
10018
United States

Description

About NAF:

NAF is a national network of education, business, and community leaders who work together to ensure high school students are college, career, and future ready. NAF’s educational design ignites students’ passion for learning and gives businesses the opportunity to shape America’s future workforce by transforming the learning environment to include STEM infused, industry-specific curricula and work-based learning experiences, including internships.

Since 1982, NAF has been partnering with high-need communities to improve outcomes for students by implementing NAF academies – small learning communities within existing high schools. NAF has grown from one NAF Academy of Finance in New York City to hundreds of academies across the country focusing on growing industries including: finance, hospitality & tourism, information technology, engineering, and health sciences.

During the 2017-18 school year, over 100,000 students attended 644 NAF academies across 36 states, including DC and the US Virgin Islands. In 2017, NAF academies reported 97% of seniors graduated with 90% of graduates planning to go to college.


Job Summary:

The Network Specialist is the primary point of contact providing service to NAF school districts and academies. This position is a first responder for troubleshooting issues and providing solutions. S/he cultivates and maintains proactive relationships, providing timely information and identifying potential problems before they reach a critical point. Network Specialists are essential in NAF’s communication and act as a voice for the schools to NAF as well as the voice of NAF to the schools. This role provides training to the NAF network of stakeholders, as well as assessments of stakeholder needs based on a variety of data sources. This role also oversees logistics for virtual and on-site meetings. The majority of responsibilities are performed remotely by telephone and electronic communication. Travel for onsite support, meetings, or relationship development will be required occasionally throughout the year.


Office location can be either in the NAF New York City office or a home office in the continental U.S.


Responsibilities:

  • Serve as first point of contact for questions raised by schools, providing exemplary customer service
  • Guide schools in completing key components of NAF’s design requirements
  • Resolve technical issues and remove obstacles impeding schools from reaching quality standards across all elements of the NAF design
  • Troubleshoot and partner with schools on their concerns, analyzing trends and reporting on recurring or crucial issues
  • Identify, develop and nurture relationships with various intermediaries in support of schools
  • Conduct individual or group instruction sessions on NAF standards via phone, webinar, or in-person
  • Oversee travel and technical logistics for internal and external stakeholders for site visits, trainings, and other special events


Educational Requirements:

·        Bachelor’s Degree or equivalent experience


Experience:

·        2 – 3 years’ experience working in a high school or other educational setting preferred

·        Experience working with or in a NAF school/academy a plus


Knowledge, Skills and Abilities:

·        Excellent interpersonal, written, and verbal communication skills

·        Proven record of providing excellent customer support to both in-person and remote users

·        Highly organized with a strong attention to detail

·        Ability to work in a fast-paced environment with a variety of clients

·        Ability to problem solve and troubleshoot routine and non-routine issues

·        Ability to work with all levels of leadership

·        Strong technology skills, including proficiency in Microsoft Word, Excel, Powerpoint, Outlook

·        Prior experience working remotely a plus


To Apply

Interested applicants should submit a cover letter and resume to resumes@naf.org. Please include the position title, your first name, and last name in the subject line.

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

resumes@naf.org

http://naf.org

To Apply

Interested applicants should submit a cover letter and resume to resumes@naf.org. Please include the position title, your first name, and last name in the subject line.


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