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- Employee Type: FT Non-Exempt
- Job Category: Administration, Regular, 40 hours per week, 12 months per year
All Neighborhood House employees and volunteers must be fully vaccinated (and submit completed documentation) from COVID-19 by October 18, 2021. New employees must meet this requirement, prior to their start of employment, effective immediately.
Neighborhood House is a multi-service agency with many grants and programs and, as such, participant data is collected and maintained in an agency-developed Access database, as well as data systems required by funders for specific programs. The Data Specialist II (DSII) is responsible for the collection, review, and input of all Education and Community Services (ECS) program client data. The person in this position will work with all members of the Management Information Systems (MIS) team as well as Case Managers and other agency employees on required data collection through data entry, data quality control, and technical support. They will help identify and clearly communicate emerging issues within assigned databases and will play a technical role in implementing database and work flow improvements. They will complete assigned program reports in a timely and accurate manner.
At Neighborhood House we have a deep commitment to our employee’s and client’s diverse experiences and backgrounds that guides our work for a more equitable future. We are seeking a team member that represents our dedication to service, equity and inclusion, to join our diverse team.
- Have an overall understanding of ECS programs at Neighborhood House and how they support the organization's mission.
- Promptly respond to internal requests for data related to assigned programs and areas of expertise.
- Collect grant data from all case managers and other required staff members.
- Serve as a point of contact for front-line staff in their day-to-day data collection activities.
- Provide professional written and verbal instruction to case managers or managers related to assigned projects.
- Clearly communicate with external stakeholders regarding assigned databases and escalate any issues to team supervisor.
- Collaborate effectively and in a professional manner with team members and other NH staff.
- Provide on-going support to Data Specialist I and assistance to other NH staff as required.
Data Quality & Security
- Demonstrate an overall understanding of organizational folder structure and maintain structure and organization of documents throughout completion of work.
- Understand procedures and protocols around client and agency data security (e.g. password standards, document and query naming norms, etc.).
- Thoroughly review all data for reasonableness and accuracy.
- Provide support in cleaning data and assist managers and directors in data review.
- Collect and enter all client information in electronic and paper formats. This includes (but is not limited to) service logs, client information forms, and attendance sheets.
- Prepare reports to distribute to the team supervisor, and all ECS managers.
- Identify potential projects related to areas of responsibility and communicate those ideas to team members.
- Work with the data team on emerging projects; provide support on specific project deliverables and communicate progress and any issues.
- Participate on project teams and complete assignments in a timely manner.
- Possess an overall understanding of project assignments Be able to clearly communicate how project assignments fit into the project as a whole and work to gain perspective on how assigned tasks fit into the projects as a whole.
- Learn and maintain knowledge of assigned Neighborhood House data systems, identify database and workflow issues, and troubleshoot these issues with the MIS team.
- Be proficient and remain current with Microsoft Excel, creating pivot tables, filters, and formulas to accurately prepare and review data as required.
- Maintain knowledge of Microsoft Access and be able to create queries related to areas of expertise. Actively participate in conversations regarding assigned databases; help identify emerging issues within those systems and play a technical role in implementing improvements.
- Provide clearly written documentation of technical problems.
- Possess a basic understanding of how to read a data model.
- Deliver already-created training to small groups of staff members regarding specific areas of data expertise.
- Coach staff members on issues related to data collection and data entry.
- AA degree in human services, information management systems, or a related field, BA preferred. A combination of equivalent experience and training may be substituted for the education.
- 3 years professional experience working with database systems, Access preferred. Experience with importing, exporting and analyzing in Excel.
- Demonstrated ability to thrive in a culturally diverse workplace dedicated to equity and inclusion.
- Familiarity with databases and non-profit data management preferred.
- Able to manage and organize multiple tasks and competing priorities, work independently in a fast-paced, team environment, and maintain constant attention to accuracy.
- Strong analytical skills and problem solving skills needed.
- Demonstrate ability to handle confidential data appropriately.
- Ability to work with limited supervision and considerable self-direction.
- Willingness to comply with the established agency performance standards, which may include: productivity/personal responsibility, client/customer service-orientation, embracing a team player orientation, entrepreneurialism, and maintaining a professional demeanor.
- COVID-19 Vaccination (must be obtained and documentation submitted prior to employment).
- Complete Human Subjects Training within 30 days of hire.
- Current First Aid Certificate within 30 days of hire.
- Current CPR Certificate within 30 days of hire.
- Sexual Harassment Training within 30 days of hire.
- Child Abuse and Neglect training (within 2 weeks of hire).
- Must pass Neighborhood House Background Check requirements.
- Position requires Washington State bi-annual criminal background re-check.
Neighborhood House is an Equal Opportunity Employer. Applications are considered without regard to race, age, sex, color, creed, religion, disability, national origin, marital status, mental or physical handicap, sexual orientation (heterosexuality, homosexuality, bisexuality) and expression of gender identity or any other classification protected by law. Neighborhood House encourages and gives hiring preference to current and former Head Start parents and children. We encourage people of color and residents of the communities we serve to apply.
For more information
Inquiries may be directed to Human Resources at (206) 461-8430 or by e-mail to firstname.lastname@example.org.