Fair Housing Intake Coordinator
Details: $12.00 per hour
2400 Reading Road, Ste. 118
Job Title: Fair Housing Intake Coordinator
Reports To: Director of Finance and Operations
FLSA Status: Regular
Hours: 20 hours / week - mostly afternoons
Summary Under moderate supervision provides initial intake services to fair housing clients, supports the work of other client services staff and performs general administrative duties. Directs incoming calls and processes general voice mail box. Aid fair housing staff with overflow of administrative work, including minimal word processing, routine client correspondence(phone and email), data entry, filing, email and Internet research projects.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Provide general information to people who contact HOME because they feel illegal housing discrimination has occurred. .
Provides coverage of the front desk, answering phones (moderate call volume) and client intake assistance. Assist clients with the basic forms and instructions. Minimal data entry, internet and word processing.
Assist with projects such as mass mailings and educational materials inventory/storage.
Provide basic administrative support to fair housing staff and board committees.
Proficiency in MS Office (MS Word & Outlook, in particular). Basic understanding of relational databases, email and Internet research.
Working knowledge of office equipment like printers, office phone systems, copiers, scanners and fax machines
Excellent time management skills and the ability to prioritize work
Attention to detail and problem solving skills
Excellent written and verbal communication skills
Strong organizational skills with the ability to multi-task
High school or General Equivalency Diploma (GED) required. Administrative Certificate, Associate Degree or higher preferred. Superior communication skills to greet people in a professional manner at all times. Proficiency in computer familiarity and skills. Experience working with a non-profit organization is helpful, but not required.
Minimum Education Required
High school or GED student.
Minimum Experience Required
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Other Skills and Abilities
A clear speaking voice and language that can be easily understood on the telephone. See Qualifications.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; and talk or hear.
The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. Specific vision abilities required by this job include close vision.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Level of Language Proficiency
Minimum Education Required