FAMILY HOUSE
Chief of Family Care and Engagement
About Family House
Founded in 1981, Family House provides critical support to families of children who have cancer and other life-threatening illnesses and are receiving treatment at UCSF Benioff Children’s Hospital Mission Bay. Serving more than 4,000 guests per year, the Mission Bay location is a quick walk from the hospital, accommodates 330 people per night and sustains nearly a 100% occupancy rate. Far more than just free, temporary housing, Family House is truly a home away from home for families navigating their children’s health crises, and a beacon of the San Francisco community.
Building on the legacy of our founder, UCSF pediatric oncologist Dr. Art Ablin (1926-2017), and made possible by an ambitious and highly successful capital campaign, the Nancy & Stephen Grand Family House opened its doors in May of 2016. This impressive LEED-certified facility includes state-of-the-art amenities at no cost to families, and it also sustains a wonderfully supportive community of people – staff, volunteers, UCSF hospital partners and the resident families themselves – dedicated to providing a caring, non-clinical environment for the entire family while their child is undergoing treatment. Our annual operating budget is approximately $5.9M, raised from community philanthropy and volunteer support.
Family House strives for family and child-centeredness to support each patient, their parents, siblings and extended families, helping them thrive together, while leaning into life’s joy and reducing family stress whenever possible. By living in community in the most challenging times, Family House families often form lifelong bonds with each other. We call the connection that we create each day together The Family House Magic.
Together, the staff at Family House are partners with our Board of Directors, volunteers and community, offering access, compassion, refuge and community so that families naturally connect and find hope, comfort, and healing. Within this home away from home for the families we serve, we foster a work environment grounded in trust, respect, integrity and kindness, supporting each other to meet and exceed our individual and organizational goals.
Family House has experienced tremendous growth, in both revenue and reputation, and enjoys broad support throughout the Bay Area community. Family House now seeks a compassionate, experienced family care professional to join its leadership, and to elevate an already excellent family experience for families in their greatest time of need.
The Opportunity
This new full-time position is an extraordinary opportunity for a dedicated licensed social worker to oversee and elevate the experience of Family House for approximately 1,000 unique families each year, to join a strong team with unquestionable commitment to mission, and to be a pragmatic champion for the families in our care.
The successful candidate will bring an empathetic, strategic, and collaborative approach to the family experience and will help define the next chapter of Family House’s growth as the world’s most comfortable, compassionate and sustainable pediatric guesthouse.
The Chief of Family Care and Engagement will forge strong relationships with our families to increase their comfort, sense of safety and agency in navigating their children’s serious illnesses. They will build Family House’s culture and capacity for caregiving, our longstanding partnership with the care professionals of UCSF, visibility in healthcare hospitality and wider community spaces, and ultimately the impact of our deeply compassionate mission.
They will be responsible for developing and nurturing a cohesive staff care team that provides hospitality, engaging programming, community and emotional support for families, encouraging the continued development of the Family House staff to build upon its ability to care for families experiencing the most challenging times in their lives.
The Chief of Family Care and Engagement will be a licensed social worker who will coordinate our systems of care, including oversight of family admissions, providing direct support to families in residence, and coordinating family resources, all according to the highest professional standards and with the partnership of approximately 70 pediatric social workers at UCSF.
The Chief of Family Care and Engagement will report to the Chief Executive Officer and manage the Director of Family Services, who oversees the Family Resource Coordinator, and they will manage the Hospitality Services Manager, who manages the Front Desk Team of six staff members. This role will be an important addition to Family House’s Senior Leadership Team, collaborating with the CEO, Chief Financial Officer, Chief Community Engagement Officer, Chief Operating Officer, Chief Development Officer, Director of Family Services, and Director of DEI & HR Manager.
Essential Duties and Responsibilities
QUALIFICATION REQUIREMENTS:
Education and/or Experience
Competencies
Employee Benefits
The salary range for this position is $140,000 - $160,000 based on experience. In addition, Family House offers a competitive, comprehensive benefits package including healthcare benefits, flexible spending accounts, 403(b) plan with an employer match, accrued sick leave and vacation and disability.
Equal Employment Opportunity
Family House Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Family House seeks candidates whose skills, personal and professional experience, have prepared them to contribute to our commitment to provide compassionate heartfelt care and hospitality to the families and team we serve.
Commitment to Diversity, Equity, and Inclusion
At Family House, we are fostering a community where everyone can connect, belong, and grow. We embrace the diverse backgrounds, cultures and experiences of every person who walks through our doors. We are committed to building an inclusive community, nurturing a culture that is welcoming and supportive, and engaging in dialogue that deepens our understanding of each other and our roles in strengthening our home and life for all.
Application Process
Please submit your resumé along with your cover letter to HR Manager, Jon Hodo, at jhodo@familyhouseinc.org
Application Deadline
End of business on Monday, February 17, 2025.
FAMILY HOUSE
Chief of Family Care and Engagement
About Family House
Founded in 1981, Family House provides critical support to families of children who have cancer and other life-threatening illnesses and are receiving treatment at UCSF Benioff Children’s Hospital Mission Bay. Serving more than 4,000 guests per year, the Mission Bay location is a quick walk from the hospital, accommodates 330 people per night and sustains nearly a 100% occupancy rate. Far more than just free, temporary housing, Family House is truly a home away from home for families navigating their children’s health crises, and a beacon of the San Francisco community.
Building on the legacy of our founder, UCSF pediatric oncologist Dr. Art Ablin (1926-2017), and made possible by an ambitious and highly successful capital campaign, the Nancy & Stephen Grand Family House opened its doors in May of 2016. This impressive LEED-certified facility includes state-of-the-art amenities at no…
In addition, Family House offers a competitive, comprehensive benefits package including healthcare benefits, flexible spending accounts, 403(b) plan with an employer match, accrued sick leave and vacation and disability.
In addition, Family House offers a competitive, comprehensive benefits package including healthcare benefits, flexible spending accounts, 403(b) plan with an employer match, accrued sick leave and vacation and disability.
Application Process
Please submit your resumé along with your cover letter to HR Manager, Jon Hodo, at jhodo@familyhouseinc.org.
Application Deadline
End of business on Monday, February 17, 2025.
Application Process
Please submit your resumé along with your cover letter to HR Manager, Jon Hodo, at jhodo@familyhouseinc.org.
Application Deadline
End of business on Monday…