Answer’s crisis hotline and TTY calls. Provides information and referral to callers on a variety of issues. Assess calls for imminent danger and potential admission into domestic violence shelter. Maintain statistics on hotline calls and client services. Complete intake paperwork and client documentation as needed. Provides support and guidance within the shelter setting. Coordinates, monitors, and supervises all families residing within the emergency shelter. Follows the monitoring procedures to ensure that the environment is safe, and the needs of the individual families are met.
ESSENTIAL JOB DUTIES AND ACCOUNTABILITIES:
Supervision of Clients:
• Conduct client screening and intakes, completes initial paperwork and client documentation, as necessary.
• Provide advocacy, emotional support, and crisis intervention to families residing within the emergency shelter.
• Answer crisis hotline and TTY calls; Respond to crisis calls over the crisis line by providing support, information, and referrals to other appropriate social service agencies.
• Provide assistance to residents to ensure a safe communal living environment, which is to include compliance with house guidelines, policies and procedures.
• Provide support and guidance within the shelter setting to increase independence of the families.
• Implements assigned programs, ensures all residents are informed of programs.
• Coordinate services to meet resident’s needs for clothing, toiletries, medication and transportation, providing proper documentation of distribution of these forms of assistance.
• Adheres to safety standards established by the organization and in compliance with DHR; Respond to emergency situations that may arise, making independent decisions within policy guidelines, as necessary.
• Works closely with the entire case management team on all matters related to client plans, goals and objectives, safety, and other issues.
• Shelter/Crisis Line / On Call Coverage
• Attend staff meetings, training sessions, professional workshops/webinars and special events, as requested.
• Provide basis clerical duties (copying of forms, statistical reporting, filing, etc.)
• Provide welcoming and supportive environment for residents.
• Lock and unlock assigned areas; secure building at appropriate times, checking for unlocked doors and windows turn on and off lights and heating systems and alarms.
• Clean resident rooms between occupancy and keep all common areas including hallways, offices, restrooms, and kitchen and community areas cleaned as needed.
• Assist Family Violence Housing Manager/Program Support Specialist with inventory control and security.
• Investigate damages to facility and conduct room/unit inspections with another member of staff; Refer all repairs to Family Violence Housing Manager/Program Support Specialist when necessary.
• Ensure residence security and safety including compliance with applicable codes and proper functioning of security and fire safety systems.
• Transports clients in company vehicle as needed.
• Document all pertinent information while maintaining confidentiality within the agency guidelines.
• Completes mandatory documentation within timelines established by the supervisor.
Statistics and Reports:
• Maintain timely and accurate reports, records, statistics and documentation for all areas of responsibility and as needed for grant funding.
• Maintain statistical records and resident forms, including shelter logs, staff logs, and client files along with other standard forms; Maintain real time statistics on hotline calls.
MINIMUM CREDENTIALS AND EXPERIENCE:
High school Diploma or GED equivalent and at least 1 year experience working in the social service arena, direct service with women and children and or families. Candidate should possess good decision making and telephone skills, able to handle complex situations and must be a team player. Must have knowledge of and sensitivity to issues of domestic violence; Ability to deal with crisis situations effectively and calmly. The position requires the ability to work nights, weekends, and/or holidays including on-call as needed. Must have valid driver’s license in State of Georgia and driving record must comply with insurance requirements. Must complete and pass CPR First Aid Course. Employment is contingent upon satisfactory results of background, fingerprint, drug and motor vehicle record checks.
Answer’s crisis hotline and TTY calls. Provides information and referral to callers on a variety of issues. Assess calls for imminent danger and potential admission into domestic violence shelter. Maintain statistics on…