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Outreach Specialist (Temporary)

Swords to Plowshares 

Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the San Francisco Bay Area. We promote and protect the rights of veterans through advocacy, public education, and partnerships with local, state, and national entities. Believing that war causes wounds and suffering that last beyond the battlefield, our mission is to heal the wounds of war and to restore dignity, hope, and self-sufficiency to all veterans in need, and to end homelessness and poverty among those we serve. To learn more about Swords to Plowshares, please visit our website at www.swords-to-plowshares.org

 

Job Title 

Outreach Specialist (Temp position) 

 

Location  

330 Franklin Street, Suite 100, Oakland, CA 94607 

 

Employment Type 

Temporary position 

Full-time, Non-exempt 

 

Summary 

The Outreach Specialist supports the Supportive Services for Veteran Families (SSVF) Program by performing street outreach to; veterans living among the homeless populations of the county, veterans receiving services at the VA, and other areas where veterans may be found. 

 

Roles and Responsibilities  

  • Participate in street outreach to identify homeless veterans and present the program as an alternative to homelessness  
  • Work with Outreach Coordinator and Site Director- East Bay to develop coordinated outreach plan 
  • Promote Swords to Plowshares’ mission, messages and public image, ensuring that they evolve appropriately and are used consistently and effectively, both internally and externally 
  • Engage in veteran issue-related online conversations including updating and managing social media presence on Facebook, Twitter, YouTube, and other relevant sites with relevant information and resources 
  • Monitor dialogue and feedback in social media outlets and build and manage metrics reporting and analysis, analyze, make recommendations for action 
  • Adhere to the policies and procedures outlined in the SSVF program manual 
  • Engage in community coordinated outreach and presentation 
  • Transport program participants as needed  
  • Develop and maintain database of recruitment sites 
  • Assist veterans with referrals to access benefits, health services, housing, shelter, and basic drop-in services  
  • Perform follow-ups and track veterans enrolled into the SSVF Program 
  • Perform other tasks as delegated by the Site Director 

 

Requirements 

Education 

  • Two-year college degree or equivalent combination of education and/or work experience 

Experience 

  • Translatable military experience and skills may be alternatively substituted  
  • Ample administrative support experience   

Qualifications 

  • Employee must be able to perform all essential functions as described within what would be considered reasonable accommodations. 
  • Clean DMV record – driving an 8 passenger van is required.  Must have a reliable personal vehicle 
  • Must possess computer proficiency in MS Office Suite and Internet search engines 
  • Treat all clients and colleagues with dignity, respect and empathy 
  • Must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Diversity Equality Initiative 
  • Effectively document services provided into HMIS Database. 
  • Experience in outreach strongly preferred 

Skills 

  • Ability to work in a team environment and meet regularly with SSVF Program Staff to provide updates on co-managed clients  
  • Excellent interpersonal skills 
  • Excellent customer service skills  
  • Excellent organizational and time management skills 
  • Flexibility and willingness to perform multiple jobs in a work environment with changing priorities 
  • Proactive and take initiative in problem-solving 
  • Reliably detail-oriented 
  • Ability to follow through on assigned tasks 
  • Ability to work with clients that may own large dogs 
  • Motivational interviewing skills experience preferred 

 

Working Conditions 

  • Locations:  streets, encampments, parks, shelters, treatment facilities, health clinics, hospitals, jail, court 
  • Position requires: 
  • prolonged: walking (including on uneven/steep surfaces), driving, crouching, sitting, carrying client belongings and repetitive hand movement using a computer keyboard in the performance of daily office activities. 
  • familiarity with military structure, culture, and procedures 
  • Ability to recognize trauma in individuals incorporating / Trustworthiness, Transparency, Peer Support, Safety, Empowerment, Collaboration 
  • Ability to lift at least 65 lbs,  
  • Ability to manage wheelchair-bound clients (pushing wheelchair, loading wheelchair into van) 
  • Adherence to HIPAA standards 
  • Ability to provide a flexible response to changing presentation of client 
  • Able to provide positive representation of Swords to Plowshares at meetings, conferences, and other professional events. 
  • Team player 
  • Experience working with clients with mental health and/or substance abuse issues 
  • Experience employing proper client lifting / transfer techniques to insure client and staff safety 
  • Other duties as assigned 


Swords to Plowshares 

Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the San…

Details at a Glance

  • Time Commitment
    Part Time Schedule

Location

On-site
San Francisco, CA, USA

How to Apply

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