Supportive Housing Case Manager

Job Type

Full Time


Minimum: $38,500
Maximum: $38,500




1 Davis Square
United States


Department: Supportive Housing

Reports to: Director of Programs and Program Manager

Position Summary: Provide community and home-based case management and direct support to foster housing stability and the overall well-being of clients residing in SHC’s long-term housing programs. Intensively work with individuals and families, who are disabled and formerly homeless, on a regular basis to facilitate linkages to a range of services and resources. Provide crucial support and coaching around psychiatric symptom management, substance abuse and a harm reduction recovery process, behavioral health management, trauma and physical ailments. Ensure all clients are compliant with program rules, individual service plans and lease requirements.

Position Responsibilities:

• Conduct comprehensive applicant interview and assessment process

• Meet with individuals and families in their homes and in the community on a regular basis—multiple times a week

• Provide crisis intervention, informal counseling support and advocacy services to promote health and safety

• Provide close support around complex dual diagnosis related issues and behaviors

• Assist with budgeting and credit repair needs; benefit attainment; access to healthcare; addressing court related issues; and medication monitoring; parenting education; connections to education, employment, and volunteer opportunities; referrals to mainstream services; and activities related to family, social and community reintegration

• Schedule and accompany clients to meetings and service related appointments

• Teach essential living skills, social skills, and healthy coping skills

• Develop, monitor, and implement individual service plans (ISP)

• Ensure housing lease compliance and maintenance of health and safety standards

• Organize and maintain accurate and up-to-date paperwork, including client files and program reports

• Enter comprehensive individual meeting notes and assessments into online database systems (HMIS)

• Organize curriculum for and facilitate peer support group(s)

• Serve as liaison to landlords, property management companies and other housing agencies

• Assist clients in maintaining apartments to meet housing quality standards by addressing sanitary and maintenance issues

• Assist with client housing relocation on an as needed basis

• Serve as intermediary and coordinator within each client’s network of service providers

• Perform outreach to community partners to promote the program and recruit applicants

• Cultivate positive working relationships with human service and government agencies

• Attend individual supervision, staff meetings, and community-based meetings

• Perform supervised urine drug screening for clients on a consistent basis

• Provide limited after hours on-call phone availability

• Perform other duties to ensure overall smooth operation of all agency programs

Position Qualifications:

• BA in Human Services preferred

• Car and valid driver’s license required

• Minimum one year relevant experience with homeless, mental health, and substance abuse services and resources

• Proficient computer and technology skills including, Microsoft Word and Excel and other web-based applications

• Flexible, reliable, motivated and possess positive attitude

• Excellent time management skills and able to meet deadlines

• Organized, able to multi-task and follow-through with tasks to completion

• Work well independently and as part of a team environment


Full-time; non-exempt; 40 hours per week (may include one evening until 6:00); Typical hours are 9-5, M-F; Position is based out of Somerville; Outreach (75% off-site) to scattered-site apartments included Somerville, Arlington and Greater Boston Cities.

Professional Level

Entry level

Minimum Education Required

4-year degree

How To Apply

E-Mail Cover Letter and Resume to