Domestic Violence Hotline- Victim Information and Referral Advocate

Job Type

Part Time


Details: Part time (24 hrs.) $15.45/hr




1516 West Chicago Avenue
United States


The Victim Information and Referral Advocate (VIRA) responds to calls to the 24 hour statewide Illinois Domestic Violence Hotline by providing crisis intervention, safety planning, and information and referral services to victims of domestic violence, their family and friends, in addition to social service providers, medical personnel, police, and other professionals.  


  • Provides callers information about safety planning and other options
  • Provides crisis counseling and intervention
  • Provides callers with information and referrals to services
  • Develops and maintains positive relationships with referral agencies and institutions with whom the Hotline interfaces
  • Accurately obtains and records victim demographic information for use in identifying service and geographic needs of callers
  • Assists in maintaining up-to-date referral agency database through program surveys and informal phone contact
  • Acts as Network liaison to various community committees and task forces
  • Assists the supervisory staff with community outreach activities

Work Environment

  • The Hotline operates 24 hrs./day, 365 days a year and shifts are scheduled accordingly.
  • This position operates primarily in an office environment that is accessible. Some work at off-site locations may be required and those may not necessarily be fully accessible.
  • This role routinely uses standard office equipment such as computers, fax, phones, copiers, scanners, filing cabinets.
  • While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
  • The employee must occasionally lift and/or move objects up to 40 pounds.
  • Travel between the office and other locations is required. Must possess a valid driver’s license and an insured vehicle.
  • Work place is a smoke- and drug-free environment.
  • The Network is an equal opportunity employer and seeks to employ qualified individuals based on individual merit. The Network does not discriminate against any individual with respect to the terms and conditions of employment based on that individual’s race, sex, age, religion, color, national origin, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, housing status, or any other non-merit factor protected under state, local or federal laws. Equal Employment Opportunity applies to all personnel actions such as recruiting, hiring, compensation, benefits, promotions, training, transfer, termination, and opportunities for training. The Network is committed to a fair and equitable workplace where everyone is a respected and valued member of the team.



  • Associates degree in human services and/or certificate in related field or comparable experience


  • Direct service experience in crisis intervention, counseling, or advocacy. 
  • Knowledge of domestic violence and/or women’s issues and strong commitment to social justice and ability to create and manage social justice work.
  • Bilingual Spanish/English preferred.
  • Experience negotiating and building partnerships.
  • Previous experience working with people from diverse backgrounds required.
  • Practice in appropriate conflict resolution methods leading to positive solutions.
  • Excellent interpersonal, verbal, and written communications skills.
  • Must have an understanding and commitment to the mission and philosophy of the Chicago Metropolitan Battered Women's Network.


  • 40-Hour Domestic Violence Training required (must have within 90 days of hire).

Computer and software knowledge

  • PC literate with experience in MS Office (Word, Excel), and database management.





Prorated benefits and professional development opportunities are provided.

Level of Language Proficiency

Bilingual Spanish/English preferred

Professional Level

Entry level

Minimum Education Required

High School

How To Apply