Platform Operations Manager

Job Type

Full Time




120 Wall Street
New York
New York
United States


 Network for Teaching Entrepreneurship (NFTE)

120 Wall Street

NYC Headquarters

NFTE (Network for Teaching Entrepreneurship) is an internationally recognized education nonprofit that activates the entrepreneurial mindset in young people. Research shows that the entrepreneurial mindset—skills and behaviors including innovation, self-reliance, comfort with risk, communication, and problem-solving—prepares young people for lifelong success. Equipped with the mindset, as well as with the business and academic skills that NFTE teaches, NFTE students are ready to thrive in the innovation economy no matter what path they choose. NFTE focuses its work on under-resourced communities, with programs in 19 locations in 9 countries.


Position Summary:


The Network for Teaching Entrepreneurship (NFTE) is looking for a hands-on Platform Operations Manager to add to its internal technology team, reporting to the Director of Information Technology, while primarily providing support to the national Programs team. The Platform Manager will be responsible for maintaining key systems within the NFTE infrastructure as well as providing technical support for users accessing those systems.


Role and Responsibilities:

 Platform Management

Partner with key stakeholders in the organization to gather requirements and discuss improvements/changes to NFTE platforms

Monitor service cost and provide feedback on how to operate more economically

Gain a sufficient understanding of how the platforms are used so we can provide end user support beyond solely technology related questions

 Provide support for the creation of reports and KPI dashboards

Operations and Support

Administer and provide teacher facing platforms including Canvas LMS and NFTEConnect (NFTE’s Teacher Portal)

Research and identify opportunities to consolidate/optimize utilization for technology services

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups

Escalate platform related issues with vendor(s) to complete resolution

Scan tickets daily to provide technical support for managed platforms and end users


Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure/add new services as necessary

Evaluate and plan upgrades/implementation

Implement change management controls to ensure changes to production are tested and operate effectively

Upgrade and configure system software that supports infrastructure applications


Bachelor’s degree with a technical major, such as engineering or computer science, preferred

Five+ years of system administration experience in Linux environments and proficient in tasks such as shell scripting, creating cron jobs, analyzing log files, managing user accounts and groups, configuring iptables, and setting up mail services

Experience with Linux servers in virtualized environments

Familiarity with the fundamentals of Linux scripting languages

 Experience installing, configuring, and maintaining services such as Bind, Apache, MySQL, nginx, etc.

Proven ability to multi-task

Able to work independently and within a collaborate team environment

Ability to effectively communicate (verbal and written correspondence) in a professional and courteous manner with technical and non-technical personnel

Ability to build and monitor services on production servers

Excellent oral and written communication skills

Mission and client driven: Strong customer service and customer satisfaction orientation

Diversity of experience in nonprofit – preferably through working in schools and educational environments

 Nice To Have

K-12 education technology and district/school technology integration experience

Experience working with educational platforms such as LMS and SIS

Experience working with Open Source CMS systems such as Drupal and WordPress

Experience integrating into 3rd party platforms such as Survey Gizmo and Salesforce

Working Environment:

The position will be based in the New York Office, located in downtown Manhattan at 120 Wall Street, 18th Floor, New York, NY 10005

 Role is not one that is able to be performed remotely

 Some occasional travel may be required

Standard office work environment

 Relocation assistance is not available for this role


To Apply:

Please attach your resume along with a brief cover letter* -- combining both into a single MS Word or PDF document and uploading only 1 file will be the best way to submit. In your cover letter please respond to the following 3 points:

Your salary requirements/expectations

 Your experience as it directly relates to the requirements listed in the job description

Why you want to work for NFTE!

*Your cover letter is important – the candidates who expresses interest by following directions and providing the requested cover letter will be given priority.


Why our employees love working at NFTE:

Competitive Salary

Dental, Vision, & Life Insurance are fully paid by the company

403(B) with company match

Flexible Savings Account (FSA): Employee pre-tax savings for personal medical expenses not covered by health plan

Dependent Care Account (DCA): Employee pre-tax savings for child care services

Transportation savings account (TSA): Employee pre-tax savings for public transit and parking  services

Paid Family Leave up to (6 weeks)

Generous Vacation (PTO) and additional Holiday Break

 (from Christmas to New Years’ Day)

Multiple Spot Awards, Recognition with Bonus Programs

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply