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Social Services Director

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Human Rights Initiative of North Texas, Inc.


New
|
Published 10 days ago

Salary

At least $40,000


Organization Mission: Human Rights Initiative (“HRI”) promotes international human rights through local services to refugees and immigrants who have suffered human rights abuses.

Organization Core Values:

  • Professionalism in our approach to pro bono legal and other service delivery.
  • Accountability to clients, supporters, and the public.  
  • Respect for other cultures and U.S. law. 
  • Responsiveness to individual client needs.  

Position Description: HRI’s Social Services Director leads the Social Services department in providing case management, programs, events, and other direct services to asylum-seekers, victims of crime, and children who have been abandoned, abused, or neglected. HRI provides completely free legal and social services to individuals and families from all over the world who have settled in the Dallas-Fort Worth metroplex and are seeking legal status in the U.S. immigration system.

In addition to leading the Social Services department, the Social Services Director provides trauma-informed supportive social services, referrals, and case management to a caseload of clients in the Asylum and Crime Victims programs. This position also works closely with HRI’s Legal department to support clients as they go through the legal process to obtain permanent status, including guiding clients through the process of obtaining government documents and accessing programs and services. The Social Services Director also engages in outreach to the community through trainings, workshops, and coalition meetings with community partners.

Essential Job Qualifications: The successful candidate must be a passionate advocate of HRI’s mission and will cultivate strong ties between HRI and the many individuals, organizations and funders invested in HRI.  


1. Bachelor’s degree or higher in social services or related field, required – Master’s degree in Social Work preferred, LMSWs strongly encouraged to apply

2. Minimum 2-3 years of previous experience in case management required, particularly in a non-profit setting that serves refugees, asylum-seekers, or immigrant families; previous experience in program management strongly preferred

3. Fluency in Spanish Language is strongly preferred, but not required

4. Demonstrated computer proficiency using Microsoft Office suite (Word, Excel, Outlook, etc), and ability to quickly learn and adapt to new computer applications as needed, required

5. Exceptional interpersonal skills and a positive attitude

6. Ability to work as a part of a team and independently, with a high level of self-motivation

7. Must have ability to work efficiently and complete job duties with a very close attention to detail

8. Excellent creative problem solving skills

9. Must be able to prioritize and balance competing needs

10. Prefer good working knowledge of relevant community resources and social services available in the Dallas-Fort Worth metroplex

11. Must have a valid driver’s license, reliable personal transportation, insurance, and a clear driving record as the ability to travel locally on occasion may be required

12. Must be able to maintain confidentiality of client information, including legally privileged information

13. Passion for international human rights and helping asylum-seekers and immigrant families


Key Relationships:

  • This position reports to the Executive Director.
  • This position supervises one full-time employee, the Children’s Program Case Manager.


Assigned Responsibilities/Duties

1. Plan and direct programs and activities to meet the social and emotional needs of HRI clients and their families, including employment/job readiness workshops, annual Holiday Wish program, annual free clothing event, and other programs

2. Direct and supervise volunteers assisting with the execution of annual programs and other services, including volunteer groups assisting with events, toiletry drives, interns, and volunteers supporting Social Services department needs

3. Conduct a comprehensive intake and needs assessment for clients in the Asylum and Crime Victims programs to gather information about their backgrounds, living situation, and current physical and emotional health

4. Provide information, education, and referrals to assist clients in meeting a spectrum of basic needs, including medical, psychological, educational, food, clothing, housing, and other services

5. Create and maintain accurate and complete case files for clients by continually updating HRI’s case management database (LegalServer), running reports, and managing physical documents. Accurately track all referrals, resources, and direct services provided to clients in a timely manner

6. Coordinate care and provide direct advocacy to link clients to needed services, community resources, government documents/benefits, and social support, including mentors

7. Supervise the Children’s Program Case Manager, including assisting with client needs in that program, providing ongoing guidance and professional support, and assigning them departmental tasks and delegating responsibilities as needed

8. Work with HRI’s Legal department to promote the best interests of the clients and support their legal case by assisting clients in overcoming personal barriers and/or issues that may affect their case

9. Coordinate with key stakeholders involved in services provided to clients, including HRI staff, board members, volunteers, pro bono attorneys, counselors, and other social service providers

10. Provide ongoing monitoring of clients’ access to needed services; attend regular staff and legal case review meetings

11. Track all Social Services Department expenditures and provide timely receipts and records to the Executive Director

12. Submit regular written reports, updates, and statistical data to HRI’s board and for grant purposes as needed  

13. Continue to maintain and update HRI’s community resource guides and troubleshooting documents. Keep information current by maintaining contact with community service providers

14. Identify, develop and maintain collaborations with other agencies/service providers

15. Collaborate with HRI’s Executive Director, Development Director, and other staff members on grant writing for Social Services Department

16. Other duties as assigned by supervisor


Additional Requirements:

Must successfully undergo background check upon hire and sign confidentiality agreement.


Organization Mission: Human Rights Initiative (“HRI”) promotes international human rights through local services to refugees and immigrants who have suffered human rights abuses.

Organization Core Values:

  • Professionalism in our…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • 4-Year Degree Required
  • Professional

Benefits

Employer offered health insurance, PTO, and other benefits

Employer offered health insurance, PTO, and other benefits

Level of Language Proficiency

Bilingual individuals strongly preferred

Bilingual individuals strongly preferred

How To Apply

Application Instructions:

Applicants meeting the above qualifications please email your cover letter and resume to Zainab Ellis, Social Services Director, at zellis@hrionline.org. Applications will be reviewed on a rolling basis. No phone calls will be accepted.

Application Instructions:

Applicants meeting the above qualifications please email your cover letter and resume to Zainab Ellis, Social Services Director, at zellis@hrionline…

Location

2801 Swiss Avenue, Dallas, TX 75204
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