Family Case Manager

Job Type

Full Time


Minimum: $40,000
Maximum: $45,000



Start Date


Application Deadline



8794-O Sacramento Drive
United States


Housing Case Manager-Next Steps Family Program 

FACETS opens doors by helping parents, their children, and individuals who suffer the effects of poverty in Fairfax County. We meet their emergency shelter, food, and medical needs, help them gain safe sustainable and permanent housing and work with them to end the cycle of homelessness and poverty through educational, life skills and career counseling programs.

FACETS is hiring a full-time Housing Case Manager to provide intensive case management and rapid re-housing services to families participating in the Next Steps Family Program, an emergency shelter program located in scattered site apartments in Alexandria, VA. The Housing Case Manager assists with housing search and placement along with leveraging supportive services that will assist families, participating in the 30-day rapid re-housing program, to obtain and maintain permanent housing. The successful candidate will have a good working knowledge of HUD’s definitions of homelessness as well as the Family Homeless Services System in Fairfax County. A candidate that is a fast learner, enthusiastic, highly motivated, and has excellent data entry and organizational skills is a must.  A candidate with a BSW/MSW and 2 years post-graduate experience preferred. Bi-lingual (English/Spanish or English/Arabic) a plus.   


Housing search and placement. The Housing Case Manager will provide services or activities necessary to assist program participants in locating, obtaining, and retaining suitable permanent housing. 


  • Assess housing barriers of families who are experiencing homelessness to determine housing and service needs.
  • Develop housing procurement, financial, and self-sufficiency case management plan with participants. This will include intake interview to determine household needs, goals, and eligibility.
  • Provide mediation and advocacy with landlords on the household’s behalf to develop a workable plan to obtain and/or maintain housing.
  • Determine appropriateness of household for receipt of rapid re-housing funds and recommend amount. Allocates and tracks use of rapid-rehousing funds.
  • Create and maintain consistent communication channels, both verbal and written, between several parties (i.e. tenant, landlord, referral source, collaborating agencies, debtors, and creditors)
  • Serve as an ongoing liaison between property managers and participants as well as between participants and neighbors.
  • Apply knowledge of residential lease contracts to educate participants of their rights and responsibilities.
  • Advocates for and actively assists participants in obtaining services (e.g. benefits, mental health, substance abuse, housing referrals, financial assistance, home based services, training, medical services, mentoring and socialization).
  • Travels and makes shelter and home visits as well as works an adjusted work schedule including evenings and weekends as necessary.
  • Credit counseling and other services necessary to assist program participants with critical skills related to budgeting, managing money, accessing a free personal credit report, and resolving personal credit problems.
  • Connects participants to services designed to increase their skills and income so that they can maintain stable housing.
  • Documents all services identified and provided, referrals made, and transportation provided.
  • Travels and makes home visits as well as works an adjusted work schedule including evenings and weekends as necessary.
  • Uses automated technology including HMIS and hard copy files to maintain, update, and report on case data, goal attainment, and outcomes in a timely manner.
  • Represents FACETS in the community, in accord with Agency Mission, Vision, Values, and Code of Ethics.
  • Performs other duties as assigned.

Minimum Qualifications:

  • Bachelor’s degree in an applicable human services field plus two years of professional social work/case management experience with homeless and/or at-risk populations. A candidate with a BSW/MSW and 2 years post graduate experience is preferred.
  • Bi-lingual in English/Spanish or English/Arabic a plus.
  • Requires knowledge and belief in “Housing First” and “Rapid Re-Housing” philosophy and strategies.
  • Knowledge or understanding of tenant’s rights and responsibilities as well as “strengths based” case management.
  • Knowledge of current social service, homeless, and housing issues and methods/approaches to address issues.
  • Ability to manage multiple tasks in a fast paced environment
  • Excellent data entry and data quality skills.
  • Ability to work a flexible schedule including nights and weekends.
  • Ability to use HMIS to establish and maintain case records and to facilitate data collection.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Candidate must be able to lift items weighing 10-20 pounds.
  • Candidate must possess a valid driver’s license, reliable transportation, good driving record, and personal car insurance.
  • Candidate must be able to drive 15 passenger van. 
  • Candidate will be required to pass criminal background and Child Protective Services background checks.

Equal Employment Opportunity M/F/D/V.

Salary: 40-45K

How to apply: Please e-mail resume and cover letter to




Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply

How to apply: Please e-mail resume and cover letter to