The Folger Shakespeare Library, located on Capitol Hill in Washington, DC, is seeking Part Time Box Office Assistants to join its fast-paced, service-oriented team. Box Office Assistants play a key role in Patron Services, and under the direction of the Box Office Manager, are responsible for: processing ticket orders arriving via phone, mail, walk-up, and web; selling and distributing tickets during performances; providing phone support to patrons; and assisting with subscription processes. Assistants are primarily scheduled in the evenings and on weekends, for approximately 15-20 hours per week, and start at a rate of $17/hour.
Pandemic response: Non-essential Folger staff, including this position, are working remotely from the D.C. area, and all programming has been moved online. When we return to the offices this position will be expected to work onsite.
Box Office Assistants work closely with patrons, including answering phone calls related to ticket sales, special events, accessibility, and other general inquiries, and greeting and directing visitors to appropriate areas during performances. Assistants also perform day-to-day administrative duties, such as packaging will call, mailing tickets, monitoring shared email inboxes, and working on data management.
Successful candidates will have at least one year of administrative or office experience, preferably in a box office or public event setting, and have the ability to adapt quickly in a fast-paced environment. Customer service experience is strongly preferred, and previous experience with ticketing systems is helpful.
Assistants are expected to feel comfortable providing service to the public, solving problems, and being a source of calm in a busy office. Strong interpersonal, organizational, and communication skills are required, as is the ability to work with accuracy and attention to detail. Basic Microsoft skills required.
For additional details on physical and travel requirements for this position, please see the full job listing on our website.
Selected candidates must successfully pass a background check prior to starting employment.
The Folger is an Equal Opportunity Employer.
As of 9/19/2021 all staff, contractors, and visitors working or visiting onsite are required to be vaccinated with the COVID-19 vaccine and furnish proof of vaccination (unless they have received a medical or religious exemption). Masks are required in all shared or public spaces onsite until further notice.
The Folger Shakespeare Library, located on Capitol Hill in Washington, DC, is seeking Part Time Box Office Assistants to join its fast-paced, service-oriented team. Box Office Assistants play a key role in Patron Services, and under the…