Customer Care/ Inside Sales Specialist

Job Type

Full Time

Published

09/25/2018

Address

40 Wall Street
New York
New York
10005
United States

Description

Essential Functions:

Provide prompt, accurate answers to customer queries utilizing our Customer Relationship Management system (CRM) – Salesforce.

Answer incoming calls/requests; clarify desired information, research, locate and deliver findings; engage in problem-solving and provide solutions.

Maintain contact center database by entering information accurately and quickly.

Maintain a customer-centric environment in public areas of council facilities.

Support Administrative functions as assigned.

Assist with data entry.

Other duties as assigned.

Qualifications:

* Associate’s degree in related field or equivalent education and work experience

* Strong customer experience and service skills required

* Call center experience highly desirable

* Ability to manage multiple tasks (e-mail, phone and CRM) and document all customer interactions utilizing a Customer Relationship Management system (CRM) – Salesforce in a call center environment

* Skilled in Outlook, Word, Excel or similar database program, including running basic queries

* Strong organizational skills and attention to detail

* Previous work experience utilizing conflict resolution skills and customer escalation procedures

* Bilingual English/Spanish preferred

* Strong interpersonal and communication skills necessary to be able to work with individuals at all levels and backgrounds

* Successfully demonstrated experience working with a variety of racial and ethnic groups strongly preferred

* Demonstrated commitment to support and enhance the diversity and cultural and global awareness of volunteers, girls and staff

* Demonstrated success working in cross-functional teams

* Demonstrated ability to multi-task, prioritizes deadlines, work independently, take initiative, highly organized, and maintain confidentiality in a fast paced and challenging work environment

* Satisfactory results from criminal background search

* Subscribe to the beliefs and principles of the Girl Scout movement.

Professional Level

None specified

Minimum Education Required

2-year degree


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