Case Manager, JUF Uptown Cafe`

Job Type

Full Time




909 West Wilson Avenue
United States


EZRA’s Multi Service Center is a community-based service center that provides emergency services to Chicago’s Edgewater, Uptown and Lakeview communities and is home to the JUF Uptown Cafe, Chicago’s first kosher anti-hunger program, which feeds people who are hungry while nourishing their spirits. Meals are served in a restaurant-like atmosphere by volunteer wait-staff from the Jewish Federation of Metropolitan Chicago’s TOV (Tikkun Olam Volunteer) Network.

The Case Manager is responsible for staffing, volunteer support, and client support for the JUF Uptown Café`.

Key areas of responsibility:

Staffing of JUF Uptown Cafe

·       Welcome, orient and debrief Cafe volunteers regarding meal procedures, the mission and goals of the program and the collaboration with EZRA and JUF.

·       Enforce House rules with a calm and consistent demeanor, paying special attention to guests who may be ill, attention-seeking, disruptive, or disrespectful.

·       Implement behavioral plans and disciplinary time-outs with respect and dignity.

·       Visit with Cafe guests during meals with attention paid to client hygiene, grooming and interpersonal interactions.

·       Foster and support positive behavioral change, focusing on social function, while providing crisis intervention as necessary.

·       Obtain and maintain food service certificate.

Client Services

  • Conduct Cafe intakes.

·       Serve as the primary case management contact for clients in the cafe program, when needs arise.

  • Assist clients with money management, credit counseling, budgeting and payment planning.
  • Work with clients in crisis to determine need for rental, utility, and other financial assistance.
  • Conduct benefits assessments and link clients with public benefits and resources they are eligible for.
  • Assist clients in navigating the health insurance marketplace to obtain affordable health insurance.
  • Provide advocacy surrounding a variety of issues, including benefits maintenance and financial assistance with other agencies and through Financial Assistance Committee

·       Follow-up with Cafe guests who have absented themselves from participation.

  • Enters case notes accurately and on a timely basis.
  • Maintain statistics.


·       Bachelor’s degree required; Master’s Degree in Social Work or other Human Service field preferred.

·       3-5 years’ experience in social service field, preferably doing case management.

·       Strong leadership skills with the ability to manage challenging group dynamics and advise others in a caring and compassionate way.

·       Ability to work in a calm and collected manner; strong communication skills, both written and verbal.

·       Ability to encourage and motivate people to join in, try something new, and grow personally.

·       Ability to connect to people of all racial and religious backgrounds as well as socioeconomic classes.

·       Desire and ability to work with the poor and special needs adults.

·       Passion for social justice, accepting and embracing diversity.

·       Ability to network with volunteers, congregations, community organizations, and other Jewish entities.

·       Must have demonstrated proficiency utilizing Microsoft Office.

·       Strong understating of Jewish dietary law.

·       Must have ability and willingness to work some Sundays and secular holidays (Thanksgiving and Memorial Day).


JCC Chicago provides a competitive salary, generous benefits and warm and welcoming culture!

Professional Level


Minimum Education Required

4-year degree