909 West Wilson Avenue
EZRA’s Multi Service Center is a community-based service center that provides emergency services to Chicago’s Edgewater, Uptown and Lakeview communities and is home to the JUF Uptown Cafe, Chicago’s first kosher anti-hunger program, which feeds people who are hungry while nourishing their spirits. Meals are served in a restaurant-like atmosphere by volunteer wait-staff from the Jewish Federation of Metropolitan Chicago’s TOV (Tikkun Olam Volunteer) Network.
The Case Manager is responsible for staffing, volunteer support, and client support for the JUF Uptown Café`.
Key areas of responsibility:
Staffing of JUF Uptown Cafe
· Welcome, orient and debrief Cafe volunteers regarding meal procedures, the mission and goals of the program and the collaboration with EZRA and JUF.
· Enforce House rules with a calm and consistent demeanor, paying special attention to guests who may be ill, attention-seeking, disruptive, or disrespectful.
· Implement behavioral plans and disciplinary time-outs with respect and dignity.
· Visit with Cafe guests during meals with attention paid to client hygiene, grooming and interpersonal interactions.
· Foster and support positive behavioral change, focusing on social function, while providing crisis intervention as necessary.
· Obtain and maintain food service certificate.
- Conduct Cafe intakes.
· Serve as the primary case management contact for clients in the cafe program, when needs arise.
- Assist clients with money management, credit counseling, budgeting and payment planning.
- Work with clients in crisis to determine need for rental, utility, and other financial assistance.
- Conduct benefits assessments and link clients with public benefits and resources they are eligible for.
- Assist clients in navigating the health insurance marketplace to obtain affordable health insurance.
- Provide advocacy surrounding a variety of issues, including benefits maintenance and financial assistance with other agencies and through Financial Assistance Committee
· Follow-up with Cafe guests who have absented themselves from participation.
- Enters case notes accurately and on a timely basis.
- Maintain statistics.
· Bachelor’s degree required; Master’s Degree in Social Work or other Human Service field preferred.
· 3-5 years’ experience in social service field, preferably doing case management.
· Strong leadership skills with the ability to manage challenging group dynamics and advise others in a caring and compassionate way.
· Ability to work in a calm and collected manner; strong communication skills, both written and verbal.
· Ability to encourage and motivate people to join in, try something new, and grow personally.
· Ability to connect to people of all racial and religious backgrounds as well as socioeconomic classes.
· Desire and ability to work with the poor and special needs adults.
· Passion for social justice, accepting and embracing diversity.
· Ability to network with volunteers, congregations, community organizations, and other Jewish entities.
· Must have demonstrated proficiency utilizing Microsoft Office.
· Strong understating of Jewish dietary law.
· Must have ability and willingness to work some Sundays and secular holidays (Thanksgiving and Memorial Day).
JCC Chicago provides a competitive salary, generous benefits and warm and welcoming culture!
Minimum Education Required
How To Apply
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