Manager of Quality Improvement & Compliance

Job Type

Full Time



Application Deadline



United States


The California Bridge Program is seeking a strategic and engaging leader with a passion improvement to fill the position of Manager of Quality Improvement & Compliance. This individual will play a significant role in collecting and administrating information related to the implementation of services to increase access to care for patients with substance use disorders.

The California Bridge Program is based at the Public Health Institute (PHI), an independent, nonprofit organization dedicated to promoting health, well-being and quality of life for people throughout California, across the nation and around the world. As one of the largest and most comprehensive public health organizations in the nation, we are at the forefront of research and innovations to improve the efficacy of public health statewide, nationally and internationally. PHI was distinguished as one of the top 50 “Best Non-profit Organizations to Work For” by the Non-Profit Times in a national search.

The California Bridge Program’s mission is to increase access to healthcare for people experiencing substance use disorders. The Program is beginning an expansion phase to further the work started by ED-Bridge (Emergency Department Buprenorphine Treatment) and Project SHOUT (Support for Hospital Opioid Use Treatment). The Program is primarily focused on the hospital setting where acute care can be sought out in order to reduce the risk associated with withdrawal and illicit substance use. To learn more about our work visit

Your contributions will include:

·        Directing the overall program strategy for quality improvement (QI).

·        Coaching and training program teams and helping to develop organizational capacity for QI work.

·        Participating in brainstorming to improve current programs and develop future work.

·        Developing a program-wide data collection plan in association with clinician leaders and the Deputy Director of Programs.

·        Directing the Learning Collaborative.

·        Modeling and teaching key components of the Model for Improvement to program teams and site staff.

·        Identifying provider network training needs.

·        Creating training curriculum, occasionally collaborating with expert consultants.

·        Delivering select training curriculum in-person at learning sessions and remotely via webinar.

·        Developing Performance Improvement capacity across all programs. </li>

·        Advising staff across departments on development and execution of QI projects.

·        Advising on meeting systems and project management.

·        Working with teams to test change ideas and implement and sustain successful changes to improve performance.

·        Working with site leadership teams on QI infrastructure development

·        Staying informed and update program on key developments in clinical and implementation details that can affect the quality improvement at program sites.

·        Performing other duties as assigned.

Minimum Qualifications:

·        Bachelor’s degree in a related field is required. Master’s degree in healthcare, public health, health economics, or a related field is desired.

·        5 years of quality improvement experience preferable in a hospital and/or healthcare setting.

·        Knowledge and experience with managing projects and teams with multiple priorities and timelines.

·        Knowledge and experience with improvement methodologies such as the Model for Improvement, Lean, or Six Sigma.

·        Practice coaching and/or practice improvement experience is preferred.

·        Experience working with a diverse health care staff is a plus!

·        Advanced proficiency with Google Suite and Microsoft Office.


Important Information:

·        This is a full time (40 hours/week) position based in the Oakland, California.

·        PHI offers competitive pay rates.

·        This position is eligible for PHI’s full suite of benefits including but not limited to medical, dental, and vision coverage, health care and dependent care flexible spending accounts, and generous time off.

·        The application deadline is December 5, 2018.

How to Apply:

·        You should apply via this link and must submit a cover letter and resume as part of your application. Paper or email applications will not be considered.

·        In your cover letter, please describe the extent of your related experience and why you are enthusiastic about this opportunity.

Thank you for your interest in working with us at PHI. Do you have questions about this opportunity? If so, email our recruiting team at We look forward to hearing from you!

The Public Health Institute is proud to be an EEO/AA employer. We recognize the value of having a staff that brings a wide range of perspectives to this work based on language, ethnicity, race, gender, socio-economic background, political beliefs and sexual-orientation. We are committed to maintaining a diverse, multicultural working environment and particularly support applications from individuals with lived experience in the communities we seek to serve.

Professional Level


Minimum Education Required

4-year degree