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Weekend Evening Program Monitor - Safe Haven

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Published 16 days ago

About Swords to Plowshares 

Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, rapid re-housing and eviction prevention services, employment and training, supportive housing, and legal benefits assistance for low-income, homeless and at-risk veterans in the San Francisco Bay Area. Swords to Plowshares promotes and protects the rights of veterans through advocacy, public education, and partnerships with local, state and national entities. Learn more about the work of Swords to Plowshares, and ways in which you can help, by visiting our website at: https://www.swords-to-plowshares.org/. 


Job Title 

Weekend Evening Program Monitor  


Location 

 Fairfax Hotel - 420 Eddy St, San Francisco, CA 94109 


Employment Type 

Part-Time; Non-Exempt  


Schedule 

Saturday and Sunday: 4:00 pm – 12:00 am (midnight) 


Summary 

The Weekend Evening Program Monitor oversees the activities of residents after regular program hours, responds to emergencies and conducts crisis interventions and relays residential policies to ensure safe housing for tenants. Program Monitors oversee daily building activities, provide 24-hour security, prepare, serve and monitor meals, and respond to building and tenant emergencies. The Program Monitor also completes appropriate documentation and works with clinical staff to facilitate treatment and identify resident issues. This part-time, non-exempt position is located at The Fairfax Hotel and reports to the Safe Haven Program Manager.


Responsibilities  

  • Comply with all rules and procedures (Personnel Policy Manual and residential facility guidelines)
  • Monitor common area activities of building residents and guests
  • Maintain building security and screen all visitors 
  • Maintain accurate and complete documentation, i.e. incident reports, complaints, and daily log book entries
  • Respond to building emergencies in compliance with the Property Management manuals
  • Maintain a relaxed, courteous and professional demeanor, even under pressure, to treat tenants with respect and patience
  • Assist tenants in completing work orders, incident reports and complaints
  • Assist the Program Manager with administrative tasks as directed
  • Maintain a clean and presentable work area, building entry and lobby
  • Plan, prepare and serve daily onsite breakfast (including clean up)
  • Employee must be able to perform all essential job requirements and responsibilities within what would be considered reasonable accommodation
  • Perform other duties as assigned

 

Requirements 

Education 

  • High school diploma or GED considered with experience

Experience 

  • Two (2) years experience working with “hard to serve”, substance abuse and mental health clients, with at least one (1) year in a human service agency
  • Translatable military experience and skills may be alternatively substituted  

Qualifications 

  • Maintain good attendance record, including timely notification if unable to work shift
  • Ability to work independently with minimal direct supervision
  • Ability to remain calm and alert during emergencies
  • Understanding of and ability to communicate with diverse types of people
  • Ability to both work independently and as a part of a team 
  • Ability to follow complex oral and written instructions
  • Ability to pass Food Handler’s Course upon hire 
  • Commitment to helping formerly homeless people to regain and maintain their independence
  • Understanding of and experience working with issues of homelessness and recovery
  • Ability to appropriately respond to and defuse crisis
  • Reliable transportation with a clean driving record
  • Ability to lift 25 lbs and sit or stand for prolonged periods
  • Must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Diversity, Equity, and Inclusion initiative 

Skills 

  • Organized with attention to detail
  • De-escalation and conflict resolution skills
  • Basic computer skills with proficiency in Micro

About Swords to Plowshares 

Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, rapid re-housing and eviction prevention services, employment and…

Details at a Glance

  • Time Commitment
    Full Time Schedule

Location

On-site
San Francisco, CA

How to Apply

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