Client Intake Coordinator

Job Type

Full Time

Published

07/31/2018

Address

14 West 2nd Street
Media
PA
19063
United States

Description

Title:                                      Client Intake Coordinator

Work Location:                   Media Office

FLSA:                                              Non-Exempt

Education:                            High School Diploma or equivalent 

The Domestic Abuse Project of Delaware County works to prevent domestic violence and empower victims to move towards self-sufficiency. DAP provides counseling, advocacy, legal services and emergency shelter to victims.

The Client Intake Coordinator reports directly to the Office Manager, and is a full time position.


Essential Duties:


  • Client Intake        
  • Greet and sign in all visitors to the Agency; distribute confidentiality form when necessary
  • Guide victims and clients through the intake documentation and process
  • Maintain client intake packets
  • Manage client & abuser data base
  • Administer legal service conflict checks
  • Assess urgency of client needs and triage accordingly
  • Refer incoming calls to appropriate DAP staff, including hotline
  • Data Entry & Reporting
  • Data entry for state reporting system (ETO) required by PCADV and other funders
  • Maintain client service statistics for Agency reporting
  • Update vacation/sick/personal accrual database    

          

Agency Operations:

  • Route incoming Agency calls to appropriate staff
  • Responsible for Agency Voicemail and message distribution
  • Responsible for Agency mail distribution and assuring mail is taken out daily
  • Assist with Agency mailings (stuffing envelopes, postage meter)
  • Welcome in-person donations, complete donor information and notify appropriate department 

Other Duties:

  • Maintain a welcoming and clean waiting room and reception area, ensuring at the end of each day the waiting room is organized
  • Order office supplies once approved by Executive Director and or Office Manager
  • Support Agency Departments with special assignments as needed
  • Other duties as assigned

Knowledge and Skills Required:    

  • Excellent interpersonal and phone skills especially with victim interactions
  • Proficiency and accuracy in data entry; ability to organize and communicate information to victims, guests and staff
  • Ability to work under pressure with victims in crisis and be flexible in approach to work
  • Knowledge of M/S Office required, and excellent keyboarding skills
  • Ability to integrate various work responsibilities into a daily routine


DAP is an Equal Opportunity Employer and does not discriminate on the basis of age, race, creed, ethnicity, color, national origin, marital status, political affiliation, handicap, religion, medical condition, sex, gender identity, gender expression, or sexual orientation.

 

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

Please send resume, cover letter and salary requirements to: seekandfind@dapdc.org


Share:

Share: