Director of HEOP (Higher Education Opportunity Program)

Job Type

Full Time




221 East 71st Street
New York
New York
United States


The Arthur O. Eve Higher Education Opportunity Program (HEOP) at Marymount Manhattan College provides supportive services to all incoming pre-first year and continuing students enrolled in the program. Supportive services include academic, career, financial aid, and social services counseling, tutorial services, specialized academic workshops, and a pre-first year summer program.

Essential Job Function  

Reporting to the Vice President for Academic Affairs and Dean of the Faculty, the Director of the Arthur O. Eve Higher Education Opportunity (HEOP) is responsible for providing leadership and financial management to the program in an effort to meet the program’s goals of recruiting, retaining and graduating students of the program. The director will oversee program activities and functions in accordance and compliance with guidelines by the New York State Education Department (NYSED). 

Characteristic Duties & Responsibilities

  • Provide leadership to HEOP program through policy development and overseeing supportive services provided to students.
  • Ensure program remains in compliance with NYSED guidelines and maintain communication with NYSED.
  • Oversee program budget and determine expenditures in accordance with NYSED guidelines.
  • Maintain student records and submit evaluative data for state and institutional reports.
  • Monitor student progress and develop intervention strategies for students not making satisfactory academic progress. 
  • Work with Academic Advisement and Financial Aid Offices to determine each student’s Satisfactory Academic Progress (SAP).
  • Counsel students on academic, financial, residential and/or social matters.
  • Oversee admissions and financial aid packaging process in collaboration with the Office of Admissions and the Financial Aid Office.
  • Organize recruitment process and attend regular recruitment visits to local high schools and community-based organizations.
  • Work closely with faculty and staff in providing information about the program and developing programming for students.
  • Write, prepare and edit grant proposals that are renewable every 5 years.
  • Supervise and train administrative, professional, and clerical staff.
  • Maintain knowledge and sensitivity towards the academic, social, cultural, wellness, and financial needs of low income and first generation students.
  • Maintain student confidentiality in accordance wit FERPA regulations.
  • Work closely with various college departments, specifically Admissions, Financial Aid, Center for Student Services, Counseling and Wellness Center and Student Development and Activities.
  • Represent institution in a leadership role with the HEOP professional organization at the regional and state level. 
  • Advise Chief Diversity Officer and VP of Academic Affairs on how they might expand HEOP best practices to support students from under-represented groups who do not qualify for the HEOP program.
  • Organize program events including Pre-First Year Interview Day, Pre-First Year Advisement Days, 6-week summer program, scholar receptions and student celebrations.
  • Must be able to work flexible hours including evenings and occasional weekends as required. 


  • Master’s degree required, preferably in counseling, student personnel administration, education, or related area in higher education.
  • Minimum of 5 years professional experience in higher education, opportunity programs, advising/support services, counseling, or related field. 
  • A minimum of two years of supervisory experience.
  • Experience in project, grant or budget management.
  • Experience working with economically and academically disadvantaged students, as well as students with learning and physical disabilities.
  • Ability to interact and work effectively with a broad range of campus constituencies.
  • Excellent oral and written skills in English.
  • Ability to develop workshops and other programs.

Preferred Qualifications:

  • Direct working knowledge of institutional policies and best practices regarding higher education opportunity program(s) or other compliance-based cohort programs in higher education.
  • Track record of innovative program/workshop development.
  • Strong technical skills and knowledge of student information systems, preferably experience with Colleague, Symplicity and Slate student systems software, and comfort with new technologies.
  • Knowledge of NYC schools and community-based organizations that serve families with students eligible for opportunity programs.
  • Fluency in Spanish.
  • Demonstrated knowledge and understanding of issues related to identity and needs along with the intersections of race, class, gender, sexual orientation, gender identity and expressions of other areas of diversity as experienced in an institution of higher education.

Applications received by 5/30 will be given full consideration.

Marymount Manhattan College is an affirmative action and equal opportunity employer.

Level of Language Proficiency

Fluency in Spanish

Professional Level


Minimum Education Required

4-year degree