Adult Education Advocate/Case Manager

Job Type

Full Time


Details: commensurate with experience




550 Dudley Street
United States


Position Summary

In collaboration with the Director and Instructors, the Education Advocate supports the retention of learners by providing individual case management and fostering an environment of mutuality between the Advocate and the students. S/he is responsible for coordinating and managing the intake, orientation and advising of potential students. The Educational Advocate reports to the Director of Adult Education Services.

Agency & Program Background

Project Hope works in partnership with families so they can move up and out of poverty. We do this by being a catalyst for change in the lives of families and in the systems that keep them poor; developing and providing family support solutions for homelessness and poverty; and advocating for just public policies that strengthen families.

Project Hope’s Adult Educational Services (AES) department provides comprehensive ABE, ESOL and Higher Education services, supported by a unique case management model to women of Boston, with particular focus on enrolling Roxbury and Dorchester residents.  


·       Provide educational and career counseling, support, and referrals

·       Coordinate the Intake process: Orientation, Interviews, and assessments; including SMARTT/ETO data entry

·       Collaborate with Workforce Development department to provide students with on-going work readiness and employment opportunities.

·       Create and maintain an educational/Career goal sheet for each student. Work in conjunction with students to address short and long term goals

·       Maintain regular contact with participants regarding academic progress and barriers and/or challenges

·       Link participants to financial supports and social services as needed

·       Maintain participant case notes and supporting documentation in case files and Efforts to Outcomes (ETO) database.

·       Communicate on a regular basis with instructors and Director re: students’ academic and personal progress or challenges

·       Participate in team meetings, in-service trainings and program planning sessions

·       Other duties as assigned


·       Commitment to Project Hope’s mission and values

·       Experience in case management, academic advising or related social services

·       Proficient in MS office and Internet applications

·       Knowledge of local educational resources, social services, and career centers

·       Superior interpersonal, communication and organizational skills.

·       Ability to work well in a team-centered environment

·       Cultural competency and experience working with racially and socio-economically diverse populations

·       Fluency in Spanish, Cape Verdean Creole, Haitian Creole, Arabic, or Somalian preferred.

Education Requirements:

·      Bachelor’s degree in Social Work, Human Services, Counseling or related field.



Level of Language Proficiency

Spanish and Cape Verdean Creole preferred

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

Please submit cover letter and resume