Impact Director

Job Type

Full Time




805 Howard Avenue
New Orleans
United States


​The Impact Director (ID) will lead the creation and implementation of the site’s service and AmeriCorps Member development strategies, providing the tools and resources required for the site impact team to deliver high quality Whole School Whole Child (WSWC) programs and develop AmeriCorps Members’ leadership skills, keeping students in school and on track.  

Reporting to the Managing Director of Impact (MDI), the Impact Director (ID) is responsible for the overall management of the day-to-day programmatic operations and achievement of service outcomes. The ID supervises Impact Managers (IM) who directly manage the AmeriCorps Members (ACM) to meet their service goals and have a challenging and rewarding year of service. The ID oversee ACM development, ensures a strong service impact, fosters opportunities for member development, and supports the overall efforts of City Year's mission. 

Specifically, they will ensure the right conditions and resources are in place for City Year ACMs to deliver high-quality attendance, behavior, and course performance interventions for off-track students. IDs will also drive strategy to promote the long-term sustainability of the site, fostering strategic relationships at the school house and community level, and serve on the Impact Leadership Team.


  • Develop, manage, and coach IMs through daily contact, site visits to schools, weekly check-ins, beginning of year goal setting and planning, mid year and end of year performance reviews, and professional development opportunities.
  • Provide guidance on meeting monthly, quarterly, and annual Impact goals and administrative deadlines. 
  • Facilitate best practice sharing across teams.
  • Support and work with IMs in team leadership and to ensure that corps members are in AmeriCorps compliance. 


  • Track IM's data deliverables, teams' progress, observations, and general service impact. 
  • Work with IM to ensure quality-of, and coaches around, day-to-day service implementation. 
  • Regularly observe classroom and out-of-school activities. 
  • Support IM in placing AmeriCorps members in classroom. 


  • Build and maintain relationships with principal and school liaison, and serve as supervisory contact. 
  • Ensure IMs are building strong relationships with school site stakeholders. 
  • Establish presence during any City Year and/or school crises. 
  • Develop and advance relationships with Charter Management Organizations to advance service outcomes and remove barriers at the school and district levels. 
  • By June formally recommit all existing City Year school partners who meet Conditions for Success thresholds and secure additional City Year partners (as appropriate). Have all Service Partner Agreements signed. 


  • Maintain site’s adherence to standards and national programmatic baselines. 
  • Meet as needed with IMs and AmeriCorps members regarding team management, accountability and standards issues, and manage disciplinary action regarding AmeriCorps members. 
  • Communicate with IMs regarding AmeriCorps member development needs. 
  • Work with Senior Impact and District Relations Director, Service and Evaluation Director, Senior Learning and Development Manager, Service Managers, and fellow Impact Directors to develop trainings and training vision. 
  • Provide overall support for all AmeriCorps member trainings. 


  • Participate as a member of the City Year National Network’s Program and Service Team. 
  • Lead on selected network initiatives as needed, such as creating baseline trainings, collateral, and tools, or serving as a leader for special initiatives at Summer Training Academy. 
  • Partner with City Year New Orleans' departments and staff through applicant interview process, stakeholder engagement, event, and service day participation and cross-departmental committees as needed to ensure site-wide goals are met. 



  • BA/BS required or extensive City Year experience. 
  • Candidates with a background in education preferred. 
  • Sets high expectations for self and others s/he is leading and holds self and team accountable for performance goals. 
  • Able to develop diverse talent through performance plans, reviews, and leadership opportunities. 
  • Commitment to and experience with community service, national service, and/or the development of young people as leaders. 
  • Ability to work in a fast paced and diverse environment. 
  • Must have reliable means of transportation. 

In order to succeed in this role, an applicant must have the following competencies: 

  • Communication: Understands audience to deliver convincing and well-organized presentations; facilitates effectively to move initiatives forward; uses brand to convey mission and goals; coaches others. 
  • Team Leadership: Successfully leads diverse teams of individuals to achieve results; sets vision and appropriately delegates tasks; holds people accountable - proven ability to have tough conversations and to hold staff accountable towards their performance goals. 
  • Talent Development: Maintains intellectual capital; shares leadership opportunities; supports talent development and staffing organization-wide; proven success managing diverse teams towards a common goal. 
  • Decision Making/Judgment: Understands and manages organizational decision-making, including integration across network/departments; effectively communicates, manages, owns, and champions decisions being implemented. 
  • Strategic Thinking and Planning: Develops and translates strategies into objectives, action plans, and measurements that build the capacity of the site/department. 
  • External Relationship Development: Takes initiative in establishing new partnerships and external opportunities; ability to secure commitments to organization. 

Compensation and Benefits

Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

Qualified applicants should complete the online application and attach a resume and thoughtful cover letter in the "Resume/CV" field on the "My Experience" page in the application. Internal applicants should apply through cyresource.