Emergency Rental Assistance Program (ERAP) Manager

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Published 15 days ago

Met Council is America’s largest Jewish charity dedicated to serving the needy. We fight poverty through comprehensive social services and by treating each client with compassion, integrity, and respect. Our ten different departments are staffed by experts who help over 225,000 clients each year and advocate on behalf of all needy New Yorkers. Our programs range from 100% affordable housing at 21 locations to our family violence program to Holocaust survivor assistance to senior programming to crisis intervention to the largest free kosher food distribution program in the world. Our network of 75 food pantries, affordable housing sites, and JCCs provide services directly in neighborhoods across New York.

Position Summary: 

Provide management support to Senior Director, Crisis Intervention, as well as support in oversight of ERAP direct and indirect Emergency Rental Assistance Program (ERAP) application assistance by providing supervision and support to staff applying on behalf of a tenant or landlord who are receiving remote application support or visits an office in-person. This includes support of staff in following up with tenants and landlords that have incomplete applications. Oversight includes ensuring staff are providing accurate advice and guidance regarding eligibility rules, documentation requirements, and the application submission process steps. Assistance includes making reasonable efforts to obtain the cooperation of landlords to accept payments from the ERAP program. Remote and on site position, as needed and required to meet grant requirements. Brooklyn borough focused work with landlords and tenants only.

Please note: This is a temporary position that is currently funded until September 30, 2022. 

Principal Responsibilities:

  • Supervision of staff determining client eligibility to apply for ERAP assistance at subcontracted agencies and lead agency.
  • Assist clients in completing ERAP applications, as well and gathering required documentation for submission of application, if necessary.
  • Ensure application assistance staff are providing client application follow-up support and assistance as needed, following submission to monitor decision re: assistance for rental arrears.
  • Assist staff completing client appeals actions, if necessary
  • Support staff in coordinating with tenant landlord, in addition to tenant, to ensure mutual participation as required by the application guidelines.
  • Educate staff on information and referrals to resources in the community, case worker services, including assisting clients with applying for benefits, housing, and other services.
  • Active participation and role with outreach to communities to educate members on ERAP program, including eviction prevention assistance and case management services
  • Participate in weekly individual supervision, monthly team and other grant meetings as required.
  • Assist Senior Director in monitoring all client data entered into electronic database systems of employer as well as additional tracking and shared electronic systems as required by grant
  • Support Senior Director in efficiently tracks all relevant or requested data for agency and state grant requirements
  • Recognizes and adheres to professional roles and boundaries when supervising staff participating in ERAP at Met Council as well as subcontracted agencies
  • Provide general administrative support to include assisting in preparation of statistical and program reports, maintaining journal logs etc.
  • Ability to comply with Grant demands and criteria
  • Represents agency in meetings as needed
  • Other duties as assigned


  • Deep understanding and knowledge of local community services and resources
  • Leadership and managerial experiences in a New York City community-based or social/health services organization preferred
  • Familiarity with and experience working in non-profit systems, social services or care/case management preferred
  • Experience working with community resources and social services in different parts of NYC, specifically Brooklyn.
  • Excellent computer literacy and word processing skills, including experience with Microsoft Word and Excel , Microsoft Teams
  • Superior interpersonal and communication skills for discussing crisis client situations over the phone/Capable of working effectively in a pressured environment serving persons under stress while still providing an empathic response (choose one)
  • Requires on-going knowledge of local and national resources, including but not limited to Social Security, Medicare, Medicaid, other HRA benefits, additional state/county programs and resources, and the ability to link callers to appropriate organizations for needs
  • Strong interpersonal skills to both assess and build relationships with individuals as well as manage and control one's own reactions to complex and challenging conversations on the phone
  • Attention to detail
  • Basic math skills
  • Client, ethics and integrity focused approach to interventions
  • Ability to adapt to changes and flexibility in schedule
  • Ability work independently as well as in a team
  • Strong organizational skills and the capability to multi task
  • Excellent telephone skills

Skill and Education:

  • Master’s degree or three years of experience in social or human services or related field (social work, human services, community/public health, sociology, psychology, mental health counseling, or related field)
  • Experience supervising of other staff preferred
  • Licensed in social work, mental health counseling, or related field preferred
  • Clerical/administrative work experience preferred
  • Bi-lingual skills a plus

Mathematical Skills:

  • Basic Math

Reasoning Ability:

  • Ability to functions effectively within a crisis environment and make appropriate and safe decisions

Work Environment:

  • Combination remote work and in office work required due to agency practices for COVID-19
  • Must be able to work in a busy environment with a sensitive population
  • Demonstrate cultural sensitivity especially to insular, immigrant and minority groups

Met Council is America’s largest Jewish charity dedicated to serving the needy. We fight poverty through comprehensive social services and by treating each client with compassion, integrity, and respect. Our ten different departments are…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Job Type
  • Education
    Other Education Requirement
  • Professional Level


New York, NY, USA

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