The Talent Program Manager develops, implements and monitors practices and tools for the identification, development and succession of talent and a diverse and inclusive culture across the agency. This includes oversight of recruitment, as well as learning and development programs. The Manager helps to build a culture of continuous learning across our multi-disciplinary agency to ensure high quality service delivery and talent retention, while adhering to regulatory and legal requirements.
Key Role Responsibilities
- Supervises the Talent Acquisition Specialist and Credentialing & Privileging Manager. Sets, models and reinforces clear expectations, monitors outcomes, creates a culture of open communication, and helps team members solve complex problems through individual supervision. Encourages the development of digital (non-paper based) solutions to workflows and processes whenever possible.
- Collaborates with the Director of Human Resources and Chief Strategy Officer to create the annual talent development plan that addresses the agency strategic plan and represents the agency core values. Researches and proposes cost effective means to achieve programmatic objectives. Sets measurable goals and outcomes, evaluates the effectiveness of the activities, monitors impact, implements improvements and regularly reports on the plan.
- Assists staff and supervisors with career mapping and growth opportunities within the agency. Leverages tools such as success profiles, performance evaluations and competencies to create career and growth ladders for staff across the agency. Oversees proper operation of the tuition reimbursement and professional development programs. Creates a communications plan around internal and external job openings and various growth opportunities to build the knowledge and capacity of staff across the agency. Develops and reports on metrics to demonstrate programmatic success, with a particular focus on racial equity and inclusion.
- In partnership with the Compliance Department, ensures that (a) staff licensures and credentials are maintained and documented in accordance with regulatory requirements and (b) staff are trained appropriately on agency policies and procedures. Includes creating and maintaining centralized, accurate and regularly auditing workflows to ensuring compliance.
- Determines how to meet training needs and support department-specific training initiatives across the agency. Serve as a resource for trainings available in the community that meet agency needs and requirements. Work with third party training vendors to coordinate in-house and virtual trainings. Ensure coordination of a variety of training calendars across the agency and sites. Assist staff members who are subject matter experts with instructional design and presentation skills (“train the trainer”). Develops and delivers trainings as necessary. Oversees and continually improves Monthly New Hire Orientation program based on staff input.
- Maintains and leverages the agency learning and performance management (L/PMS) system, as well as ensuring staff access and system integration with the HRIS. Assists with annual performance evaluation process and reporting within the LMS. Assists with reporting on progress toward mandatory staff training within the PMS.
- Oversees a recruitment program designed to continuously grow a diverse and talented candidate pool and staffing pattern. Assist Talent Acquisition Specialist with recruitment activities as necessary. Ensure excellent communications with third-party organizations, efficient and documented workflows, strong supervisory support, KPI tracking and regular reporting.
- Assist colleagues within the Human Resources Department on projects and in performance improvement initiatives to improve both systems and outcomes.
Key Agency Responsibilities
In addition to role responsibilities, each staff member has the following responsibilities as a part of their employment:
- Models and reinforces the agency’s core values of dignity, authenticity, hope, justice, passion and balance
- Actively participates in performance improvement activities and advocacy activities that support the mission
- Performs other duties on an as-needed basis
- Protects our clients’ personal health information by maintaining compliance with HIPAA and other relevant health care related IT security regulations
Knowledge, Experience, and Skills
Formal Education and Training
- Bachelor's degree required
- Masters’ degree in Human Resources, Organizational or Training Development or Instructional Design preferred
- CPR Certified as an instructor or able to obtain certification within the first six months in the role
- Five years in talent acquisition, training and/or organizational development
- 1-2 years of supervisory experience
- Demonstrated experience in the use of metrics and analytics to improve process and performance
- Experience recruiting and retaining talented staff
- Experience in a learning and performance management system
- Experience developing and delivering trainings to diverse employee groups
- Demonstrated experience using an L/PMS and HRIS or ATS
- Passion for leveraging technology to improve workflows and experiences
- Willingness to gain basic competency with video editing software and virtual learning platforms
- Builds rapport and relationships; has excellent interpersonal and communication skills
- Values learning and adapts quickly; is self-reflective
- Values working with diverse stakeholders
- Sets clear goals, uses action plans and knows how to prioritize
Health Care for the Homeless is an Equal Opportunity Employer
This is a partially remote position that will require reporting to work as determined by agency needs.