Associate Director, Energy and Financial Assistance Programs

Job Type

Full Time


Minimum: $68
Maximum: $72
Details: $68k – $72k annually, DOE




14812 Main Street
United States


Title: Associate Director, Energy and Financial Assistance Programs

Department: Community Services

Location: Bellevue, WA

Work Schedule: Full Time

Compensation: $68k – $72k annually, DOE

Benefits: Eligible

Open: July, 2018

Closes: When filled

To see the complete posting and to apply, click here:

Since 1971, Hopelink has served homeless and low-income families, children, seniors and people with disabilities in the north and east King County, WA. With service centers in Redmond, Bellevue, Kirkland, Shoreline and Sno-Valley (Carnation), we are the largest nonprofit organization in the area. Hopelink programs and services focus on five key areas: food, financial assistance, housing & family development, adult education & employment and transportation/mobility. Programs are aimed at helping people achieve stability, and helping them gain the skills and knowledge they need to exit poverty for good.


The Associate Director of Energy and Financial Assistance Programs is an experienced leader with expertise in overseeing the provision of financial assistance to diverse, low income communities. The ideal candidate is a systems-oriented professional with experience in social services program design, successful implementation of new initiatives, and a focus on continuous improvement. The Associate Director is dedicated to quality, collaboration, integration, inclusion and creative partnerships internally and externally.

Essential Functions:

(Note: Any one position may not include all of the functions nor do the listed functions include all tasks that may be found in positions of this class.)

·       Oversees all daily operations of Hopelink’s Energy and Financial Assistance Division, which includes: determining the eligibility for clients seeking flexible financial assistance, energy/heating assistance, and food assistance. This position has primary responsibility for the operations of Hopelink Integrated Service Centers in Bellevue, Redmond, Kirkland, Shoreline and Carnation. 

·       Leads, supports, trains and develops a highly motivated, effective and collaborative team focused on creating an excellent client experience; supervises, trains, mentors and evaluates the Energy Program Manager, the Hopelink Center Managers and the Financial Assistance Program Coordinator. 

·       Works collaboratively with the Associate Directors of Housing and Case Management, Education and Employment and Food Programs to ensure smooth, effective and efficient integration across Hopelink’s Community Services Business Unit.

·       Designs, implements and refines systems to ensure that Hopelink is providing a positive client experience for those seeking assistance and is meeting or exceeding all contract requirements and spending goals.

·       Collaborates closely with the Client Data team to align division policies and procedures with agency technology systems. Ensures a high standard of data quality and file accuracy.

·       Communicates Hopelink’s mission and its financial assistance vision to other agencies, audiences, and partners throughout the community.

·       Designs, implements and refines future Hopelink initiatives and partnerships targeted toward providing stability for individuals and families living in poverty.

·       Develops, implements and refines creative partnerships with community partners as well as other Hopelink programs to broaden access to all Hopelink programs.

·       Collaborates with the Development department/grant writing staff to seek new funding opportunities. Assists with or oversees grant applications related to funding for Hopelink Financial Assistance Programs.

·       Develops processes for program and systems evaluation, in collaboration with the Outcome and Evaluation Analyst.

·       Develops and implements department policies and procedures utilizing a trauma-informed, client-centered lens. Guides staff in dealing with situations that arise using agency and departmental policies, procedures and objectives as standards in decision making. 

·       Oversees the production and distribution of regularly scheduled reports to meet all funding requirements.

·       Maintains expertise in the area of community programs designed to mitigate financial crises for low income participants. Develops innovative and evidenced-based programs with his/her team to help more residents of North and East King County achieve stability.

·       Works with the Vice President of Community Services to develop the division budget and prepares budget analysis and ongoing budget oversight.

·       Maintains presence in the community, including public speaking engagements, community/social service organization membership, and general community outreach.

·       Supports the Vice President of Community Services in one-time assignments related to this position’s primary roles.

Required Qualifications:

  • Bachelor’s Degree.
  • Minimum of five years leadership experience including supervising employees, managing programs, operational and strategic planning, bringing a deep understanding of a non-profit environment, particularly related to poverty issues.
  • Able and willing to travel to multiple sites throughout King County.
  • This position is a Service Critical Employee with specific attendance requirements: 
  • Employee must report to work site during their scheduled hours, regardless of weather conditions or other emergencies.
  • Manage own transportation needs in adverse weather, including possible limitations to public transportation options.
  • Have a specific plan to address any other possible attendance barriers that arise during adverse weather and other emergencies, such as disrupted utilities or public services, road closures, school closures, etc.

Preferred Qualifications:

  • Master’s degree related to non-profit leadership (public health, social work, human services administration, business or related field); or equivalent.
  • Ten years of for-profit and non-profit leadership experience including supervising managers/supervisors, managing programs, operational and strategic planning.

We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.


If you want to join our dynamic team, why not bring your talents and skills to Hopelink? In addition to great staff, we offer a competitive benefit package.

To see all of Hopelink’s open positions, please visit:

Hopelink is an Equal Opportunity Employer committed to workplace diversity.


Eligible for full benefits

Professional Level

None specified

Minimum Education Required

No requirement