Program Director - BEST Boston UCC
Boston, MA, USA Req #65
The Program Director of the BEST program is responsible for the planning, development, ongoing operation, and evaluation of emergency services for children, families, and adults within the Boston based emergency services program. The Program Director provides the requisite leadership, direction, supervision, training, and management of systems that ensure program services are offered in a manner that promotes client safety, their effective resolution of crises, and maximizes reliance on community based and diversionary supports. The Program Director contributes to Bay Cove’s mission by assuring that high quality, fiscally sound emergency services are provided to each Person served, respecting the dignity of risk and promoting each Person’s overall stability and achievement of personal life goals. This is an exempt position.
- Supervisory Responsibilities: Assistant Program Director of BEST Child Focused Team Leader BEST Evening Clinical Supervisor BEST Administrative Assistant (s) Other ESP clinicians/staff as needed
- Provides clinical and administrative supervision to the managers of assigned program(s), including hiring, training, progressive disciplinary action, evaluation, and support of the professional development of those managers
- Partners with all stakeholders in an integrated urgent care/emergency support services network serving the Boston catchment area and works to collaboratively facilitate the development and operation of a distinct level of community-based crisis care and crisis response systems that are consonant with best practice guidelines in the delivery of emergency behavioral health care
- Oversees day to day functioning of the ESP operations including completion of tasks, case assignments, follow up and required documentation
- Provides expert leadership throughout the evaluation process including all components of assessment and the treatment planning including risk and safety planning and mental status exams specific to acute psychiatric conditions for children and adults
- Provides consultation to the team regarding varying behavioral health services and the nature of the treatment, the rehabilitation and the supports offered.
- Expert in determining the Person’s needs for services, in matching the appropriate resource to the needed service and in facilitating the Person’s engagement in these services
- Provides services in a manner that is consistent with both the Bay Cove and the BEST missions, standards, policies, and procedures
- Monitors services, engaging in ongoing quality assurance and improvement activities to evaluate services ensuring that services fulfill contractual outcomes, meet BCHS quality management standards.
- Modifies services as needed while adhering to agency, payer, accreditor and contract guidelines and standards
- Develops and maintains collaborative, positive, and professional relationships across all stakeholders, including service providers, community members, involved families, police department, etc. in order to ensure coordinated interventions
- Represents the emergency services programs in outreach and networking activities
- Provides on-call coverage for clinical or administrative emergencies on a rotational basis
- LICSW, LMHC, or other behavioral health category which qualifies as an Independently Licensed Practitioner of the Healing Arts is required.
- At least five years of experience providing services to individuals with mental health challenges is required with a preference for emergency services and/or crisis stabilization experience required.
- At least two years of supervisory and management experience required.
- High degree of personal organization, attention to detail, and time management skills.
- Demonstrated expertise in team building.
- Demonstrated ability to de-escalate crises in a manner that ensures safety for all involved and provide for the best care and welfare of the person in crisis.
- Ability to professionally represent the BEST programs in outreach and networking activities.
- Flexibility to work holidays, evenings and weekends on an as needed basis.
- Professional writing and verbal communications skills.
- Proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.
- CPR and First Aid certification required within 3 months of hire.
- Ability to assess children and adults in their homes and apartments with stairs.
- Use of personal cellular telephone for work communication.
- Current State issued valid Driver’s License and use of reliable personal vehicle for work related travel
- Bilingual candidates are encouraged to apply, pay differential offered for candidates with fluency in certain essential languages.
- Mission Traits: Utilizes a flexible and responsible work style that meets evolving needs of the agency.
- Works with integrity and respects the dignity and value of all individuals.
- Exhibits mission through job knowledge, pride in work role, and advocacy.
- Promotes diversity and inclusion of all individuals.
- Works in a collaborative, compassionate manner with stakeholder/ partners
- Driving License Required? Yes